In this episode, Cathy Heying, founder of The Lift Garage in Minneapolis, Minnesota, visits Ratchet+Wrench Radio to talk about the inner workings of nonprofit auto repair shops. Heying, who was once a social worker, made a career change at 38 in order to help more people in real time.
Here's what we discussed:
- Her time as a social worker
- When she became an auto technician
- The founding of The Lift Garage
- How the nonprofit operates
- How she helps customers understand car care
- How her techs are compensated
- Partnering with outside independent auto repair shops to service her customers
- The challenges of her work that differ from what other shop owners face.
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