Data: Customers OK with Larger ROs

March 24, 2022

Customers visiting auto shops less, paying more.


March 24, 2022—Average repair orders are getting larger. This is despite fewer customers frequenting auto repair shops. As gas prices skyrocket and new and used car costs have dramatically increased, consumers are choosing to keep their current vehicles—the average car on the road is more than 12 years old, cites Kelley Blue Book—and accept larger repair tickets in order to maintain them.

In February, XTime, a service-management software used by dealerships, reported average repair orders at $501.

About the Author

Ratchet+Wrench Staff Reporters

The Ratchet+Wrench staff reporters have a combined two-plus decades of journalism and mechanical repair experience.

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