Oct. 18, 2017—The Tenneco Service Solutions team announced the expansion of its eLearning modules.
Tenneco's eLearning platform helps tire dealers, general repair shops and other businesses enhance employee training opportunities with access to best practices shared through the Service Solutions team’s instructor-led workshops and other activities.
The Service Solutions eLearning curriculum includes more than 25 interactive courses focused on vehicle inspection and diagnostic techniques as well as customer communication skills.
Available courses cover the ride control, emissions control and performance categories, and many are offered in English, French and Spanish.
“Service Solutions takes a holistic approach to helping Tenneco customers increase their ride control and other service volume over the long-term,” said Ethan Bregger, Tenneco’s aftermarket training manager, North America. “We have found that this approach is far more effective than individual training events, which will often produce only a temporary increase in business. Our eLearning modules help employees contribute to a sustained improvement in the way their shops approach ride control replacement and other service opportunities.”
In addition to eLearning courses, the Tenneco Service Solutions program includes:
- Classroom training led by the company’s ASE-certified Master Trainers
- The Tenneco Technical Resource Center, which includes technical, warranty, catalog and other support delivered via telephone, email and the company’s Tech Talk web forums
- The Tenneco Experience mobile product and technology trailer
- Marketing services, through which the team creates and executes custom training programs, on-the-job learning tools and other resources
To learn more about Tenneco Service Solutions capabilities, visit AAPEX booth 1625 during the Automotive Aftermarket Products Expo, Oct. 31-Nov. 2.