A new study from J.D. Power has reported EV drivers as being less satisfied with the technology in their vehicles than those with internal combustion (ICE) vehicles, according to Green Car Reports.
The J.D. Power 2023 U.S. Tech Experience Index Study examines drivers’ experiences with the tech features in their cars, such as infotainment systems and advanced driver-assist features.
After surveying 82,472 owners of 2023-model-year vehicles in the first 90 days of ownership, from February through May 2023, it was found that EVs performed worse than gasoline and diesel vehicles.
Drivers were questioned on 21 tech features seen in both EV and ICE vehicles. For 17 of those features, EVs reported more issues per 100 vehicles than ICE vehicles–save for Tesla, which wasn’t officially ranked.
Issues in particular that were surveyed include remote parking assistance, with 27.4 problems per 100 vehicles for EVs and 10.7 for ICE vehicles; and gesture controls, with 49.6 problems per 100 vehicles for EVs and 31.2 for ICE vehicles.
For 86% of the total features surveyed on, EV owner satisfaction ranked lower than ICEs. Recent EV-exclusive brands such as Rivian and Lucid tend to equip vehicles with more technology, but this often leads to more issues and errors as well.
