Meet the Speakers: Bill Nalu, Heather, Williams, and Matt Wagg

Bill Nalu, Heather Williams, and Matt Wagg are three of the nearly 30 speakers you'll meet at the 2024 Ratchet+Wrench Management Conference in Orlando, Florida. Every Friday, you'll learn about three new speakers and their sessions.
May 10, 2024
3 min read
66354673d04c9c00081615b4 Meet The Speaker 2024

Expertise meets inspiration at the 2024 Ratchet+Wrench Management Conference in Orlando, Florida.

Set to speak are nearly 30 auto care industry thought leaders, innovators, and visionaries—we like to call the auto repair shop owners and partners—who will elevate your experience and leave you with actionable insights. 

Each week, we'll introduce you to a handful of these speakers to get you excited about what's to come at the conference on September 12-14, 2024.

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BILL NALU
Interstate Auto Care

 

Who's Raising Whom? Effective Parenting Lessons Build A Great Team at Work

Saturday, September 14, 2024 | 10:15 am - 11:15 am

Using effective parenting techniques inside our work homes. Effective parents don't reprimand/shame their kids in front of their peers. Effective parents teach their kids to honor their namesake. Effective parents use encouragement over praise. Effective parents promote shared control. Effective parents don't get involved unless it's a health or safety issue. Effective parents learn how to say "no" without using the word "no." Effective parents allow the consequence to be the teacher rather than the parent. Effective parents walk their talk. Effective parents are 100% united over the above.

 

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HEATHER WILLIAMS
Xcel Service and Repair LLC

 

Being the Odd Duck: When Your Business Model Doesn't Line Up with the Flock

Friday, September 13, 2024 | 8:30 am - 9:30 am

Some shops just don't fit the normal molds of the auto repair industry. Often coaching and classes are geared towards more "textbook" business models for auto repair shops. But what if your shop doesn't fit the traditional model? You have two options: Conform your business to a standard model or become the trailblazer to do what is right for you, your business, your community and keep your sanity. This class will offer some tips on how to move forward and thrive as the odd duck shop in your community. Tips are from another shop owner who has had to learn, often the hard way, of how to do things differently.

 

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MATTHEW WAGG
Accelerated Diagnostic & Automotive

 

Puzzle Pieces to Success: The Journey of a Start-up Shop Owner

Saturday, September 14, 2024 | 12:30 am - 1:30 am

In this session/course, a shop owner will guide you through a set of strategies while walking you along an inspirational story of starting from nothing to becoming a million-dollar operation in only two years. Utilizing an attack plan and a non-common approach will be discussed to allow for growth and sustainability. These strategies will benefit businesses of any age, size, or demographical location. This training is designed to enable repair shop owners along with managers in both new and tenured operations with identifying key pieces of business operation success. This session will help to evaluate processes and identify strategies to help your operation grow and maintain pace in today's complex and changing market.

About the Author

Ratchet+Wrench Staff Reporters

The Ratchet+Wrench staff reporters have a combined two-plus decades of journalism and mechanical repair experience.
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