Steer announced that Call Inbound is joining forces with the company, bringing its entire team and specialized automotive phone expertise into Steer.

As shared in a press release, Call Inbound Founder and CEO David Boyd will lead the Steer Voice product division, guiding the development of phone technology.

Call Inboundʼs team will help accelerate the Steer Voice roadmap, with a focus on expanded phone capabilities, deeper integrations, stronger front-counter training tools, and customer support. Under Boydʼs leadership, the division will bring specialized phone expertise directly into product strategy and development.

Steer Voice offers intelligent routing, AI-powered summaries, and outcome tracking. The addition of Call Inbound will build on that foundation, with more resources added.

"We've built Call InBound around a commitment to helping auto repair shops communicate more effectively with their customers, backed by technology and exceptional service,ˮ said Boyd. "What excites me about joining Steer is the opportunity to build on that foundation alongside a team that shares our commitment to the automotive industry. By bringing together our experience, relationships, and expertise with Steer's technology, resources, and vision, we can accelerate innovation, strengthen the customer experience, and deliver even greater value to the shops we serve.ˮ

"The phone is the lifeblood of a repair shop and its most powerful connection to the customer. Every call is an opportunity to earn trust, win business, and build a lasting relationship,ˮ said Parker Swift, founder and CEO of Steer. "David and the Call Inbound team bring decades of experience delivering a great phone product backed by reliable service and a deep understanding of the repair industry. Bringing that expertise into Steer strengthens our team and our ability to help shops turn every call into a better customer experience and lasting business growth.ˮ