Podcast: Time to Level Up - Real-World Best Practices That Actually Work

In this episode of Ratchet+Wrench Radio, sponsored by Bosch, Shawn Dupuie, Senior Director of Sales and Operations at Bosch Auto Service, joins Ivan Rioja-Scott, editor-in-chief, to dig into what operational excellence looks like in today’s auto repair industry. Together, they explore how to build a high-performance shop culture, use KPIs that actually drive results, retain top technicians, design effective pay plans and more. You’ll also learn the value of ongoing education, how to identify warning signs early, and where to find trustworthy resources to keep your business ahead of the curve. 

Whether you're fixing challenges now or planning for the future, this conversation offers practical, experience-based insights to help your shop grow—and stay strong.