Jan. 16, 2014—Federal-Mogul announced on Wednesday that its SmartChoice mobile application for automotive service providers has been selected for the “Frost & Sullivan North American Customer Value Leadership Award.”
"Federal-Mogul has revolutionized the repair sector by providing service professionals with a tool that integrates the three basic components of the repair process: fast, accurate identification of the vehicle application; detailed information about the parts needed for the repair; and clear, concise communication with the consumer," wrote the Frost & Sullivan best practices research team.
The Frost & Sullivan award is presented annually to a company that has demonstrated excellence in implementing strategies that proactively create value for its customers.
Representatives of the Federal-Mogul vehicle components segment received the award on Jan. 14 during the Frost & Sullivan Excellence in Best Practices Awards Gala in New Orleans.
The SmartChoice app enables users of iPhone and Android devices to instantly access the latest Federal-Mogul parts information and technical support for nearly any passenger car or light truck. It can also communicate detailed inspection findings such as photos and repair estimates directly to the vehicle owner.
The app includes VIN scanning technology that can capture vehicle information and link the user to all corresponding parts and repair information via Federal-Mogul's [www.FMe-Cat.com] applications database.
The Frost & Sullivan team highlighted three key characteristics that make SmartChoice valuable for repair professionals: Ease of use, availability across multiple platforms, and the amount of available content and live technical support.
According to a press release_notes, nearly 5,500 industry professionals have downloaded the app since its introduction in late September.
The free Federal-Mogul SmartChoice app can be downloaded through the Apple App Store, Google Play, and the company's website.
