AutoZone

Taking the time to analyze your marketing efforts will lead to better marketing campaigns—and a more profitable shop

Develop strategies and communicate them to your staff to keep you on track

Knowing your customer base is only half the battle; customizing how to reach them will help you win it

Zero in on the “correct” customer for your shop

Increased profitability stems from discovery activities to identify where and how you can forge ahead

WHAT IT IS: The actual profit after working expenses not included in the calculation of gross profit have been paid. HOW TO CALCULATE IT: Total net revenue – all gross profit ...

WHAT IT IS: A survey measurement from 0–10 indicating your customers’ overall perception of your brand and how likely they are to recommend your shop to friends or colleagues....

WHAT IT IS: Closing ratio is the percentage of items sold on any given visit, regardless of cost, scope or scale. HOW TO CALCULATE IT: The # of items (repairs) offered ÷ the #...

HOW TO CALCULATE IT: Total labor sales in dollars ÷ total labor hours billed INDUSTRY AVERAGE: $90+ OPTIMAL BENCHMARK: $100+. Effective labor rate (ELR) depends on many of the...

WHAT IT IS: The difference between the revenue of a job and the cost of completing it as it relates to labor, excluding all overhead costs. HOW TO CALCULATE IT: Job (or repair...

WHAT IT IS: The difference between the revenue of a job and the cost of completing it as it relates to parts, excluding all overhead costs. HOW TO CALCULATE IT: Job (or repair...

WHAT IT IS: Technician productivity refers to the time a technician is available to work measured against the actual time spent working on positive cash flow repair orders. Tracking...

WHAT IT IS: Technician efficiency is the measure of a technician’s billable hours (booked time on the repair) compared to the actual hours needed to complete the work. Tech efficiency...

WHAT IT IS: The measure of your technicians’ average time per repair order HOW TO CALCULATE IT: Hours worked in a week ÷ repair orders in a week INDUSTRY AVERAGE: 2.50–3.25 OPTIMAL...

WHAT IT IS: The average total cost of all repair order HOW TO CALCULATE IT: Sum total cost of monthly repair orders ÷ # of orders INDUSTRY AVERAGE: $200–$399. For shops averaging...

Key performance indicators (KPIs) are the numbers that define a shop’s success or failure—the metrics that when collected, recorded, and analyzed correctly act as the lifeblood...

The latest innovations from easier ordering to faster delivery to maximize efficiency and profitability.

Duralast Brakes⁠—OE or better quality, coverage, and profitability.

Professional drift driver, technician, and owner of Texas Drift Academy, Josh Robinson, explains how Duralast parts, albeit made for OE replacement, are able to keep up with his...

Join AutoZone's Tim Hecklinski as he discusses the past, present, and future of ordering parts online.

Master CRM software to boost loyalty and customer retention

Foster a highly motivated and efficient team to get vehicles out the door faster

Streamline parts ordering by first owning the process and then owning the software.

Utilize digital vehicle inspections and outside visual resources to speed up and clear up the repair process

Find the right shop management system to aid in efficient scheduling, communication and payment processing

How to increase revenue, reduce waste and foster a more valuable shop experience.

Parts buying innovation geared toward your success.

AutoZonePro.com revolutionizes parts ordering and more

Duralast Starters and Alternators are triple tested to meet or exceed OE torque and amperage output

The most complicated parts demand the highest quality, and Duralast delivers

Drive efficiency and profitability by combining leading OE-quality parts with the industry’s premier OEM repair information and software

Ensure fast, accurate and more profitable repairs with ALLDATA and AutoZonePro.com

Your customers want their vehicles restored to perform “like new” when they drive it off the lot. Achieve more efficient and profitable corner repairs with Duralast...

Duralast ProPower batteries offer OE quality with maximum power and life to survive the harshest conditions

With the advent of online and mobile ordering, shops can order parts faster and from literally anywhere.

Achieve OE or better performance through professional quality manufacturing and 100% triple testing.

Duralast and Duralast Gold Chassis parts are tested and built to meet or exceed OE Performance even in the most extreme road conditions.

In friction and rotors, Duralast is the most OE-equivalent program in the industry, providing OE design and formulation that are designed to meet or exceed the original component...

Why parts quality and dependability is improved with true aftermarket innovation

A clear purpose will help a company stand out to customers  

Duralast Loaded Struts…. OE Ride Height and Performance at an affordable price

From customer to shop owner, each person within a mechanical repair shop has a different need

A solid employee benefits package is one of the best ways to attract top-notch candidates 

Partnering with the right supplier can create a better experience for customers

Bill Rhodes discusses AutoZone's vision and dedication to its customers

With an operation inspired by family values, AutoZone strives to be a company where its customers—people who take care of cars—come first and where exceptional performance...

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In order to best serve your customers, you need to collect the necessary information

OE parts aren’t the only option for delivering high-quality performance to customers

Two members of the AutoZone human resources team share some tips to finding good, productive employees