Jan. 14, 2022—To better assist shop owners with their leadership styles, Ratchet+Wrench has compiled a short list of essential leadership material from some of its favorite sources. Here's a look at a few must-read articles from the past week.
A Hertz Lawyer Just Said 6 Words the Company Should Hope Its Customers Never Hear — Inc.
Don't let anyone who represents you talk like this.
How to Turn Former Employees Into Advocates — Entrepreneur
As we enter into the Great Resignation Era, how we manage our relationships with former employees is more important than ever.
What Courageous Leaders Do Differently — Harvard Business Review
It’s not about being fearless — it’s about how you act when you’re afraid.
