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Analysis: What it’s Like to Use Wrench’s Mobile Repair Service

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Feb. 5, 2018— recently reviewed Wrench, the company that’s often referred to as the Uber of auto repair, and spoke highly of the experience.

Ratchet+Wrench spoke with Wrench founder Ed Petersen back in October to explore the growing mobile service market.

Wrench, available throughout much of the western U.S., is one of several businesses offering onsite repairs these days, along with Your Mechanic, and Fiix. The company was recently summoned by GeekWire to fix a 2001 Jeep Grand Cherokee Laredo (the main issue: a faulty battery terminal). A reporter downloaded the Wrench app, entered details about her vehicle, reviewed a quote, and scheduled an appointment for the next day; she said the entire process took perhaps five minutes.

The website gave Wrench high marks with regard to elements such as its app, and its scheduling, The reporter who had their vehicle fixed was, however, mildly critical of Wrench’s quote process, its communication during the overall repair process, as well as its communication while mechanics were en route to her home.

Ultimately, Wrench earned praise in this online review, largely due to the fact that one of its mechanics was willing to travel to a nearby parts store to procure a necessary part. The repair ultimately cost the reporter roughly $422, and saved her money on having her vehicle towed.

“All in all, despite the minor issues with the user experience, my Wrench experience was convenient, straightforward and helped me feel confident even as a first-time car owner,” the reporter noted.

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