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Dutch Silverstein
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Dutch: The Mistake of Redefining Success Through the Franchise Business Model
R. Dutch Silverstein
Dec. 20, 2024
When it comes to auto repair shops, the commodity isn’t what’s important—the way it’s delivered is what matters.
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Shop Smarts
Broski: The Benefits of Taking Care of your Customer
Victor Broski
Nov. 18, 2024
Shop Smarts
Bennett: 5 Ways the Shop Can Support Their Team Through Personal Crises
Mike Bennett
Oct. 21, 2024
Supporting your employees in every way can make a real difference.
Shop Smarts
Through the Customer’s Eyes
Jake Weyer
Nov. 1, 2012
Have you ever taken a look at your business from the perspective of a potential customer? If you haven’t, give this a try: The next time you pull up to your shop, view it through...
Shop Smarts
November 2012 Ratchet+Wrench
Oct. 30, 2012
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Shop Smarts
July 2012 Ratchet+Wrench
July 1, 2012
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News
Courtesy of ARI-HETRA
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