Podcast: Run It Like You Own It? Why That Mindset Fails Managers
"Run it like you own it" has become a common phrase in independent repair shops, but what does it actually mean? In this episode of Ratchet+Wrench Radio, Bill Snow of Rad Air in Strongsville, Ohio, unpacks why giving managers responsibility without authority, expectations without training, and accountability without clear boundaries often sets them up to fail. From promoting top technicians into leadership roles to teaching financial literacy and building effective SOPs, Snow shares practical strategies for developing confident managers who can truly lead. If you've ever handed someone the keys to the shop and hoped for the best, this conversation offers a better roadmap.
About the Author
Christine Schaffran
Editor-in-Chief
Christine Schaffran is the Editor-in-Chief for Ratchet+Wrench magazine at Endeavor B2B. She is an award-winning journalist, having covered both commercial and industry magazines and newspapers during her career. She previously served as Editor-in-Chief for another publisher for 17 years prior to joining Endeavor. When she's not spending time with her husband and son, you'll find her in the kitchen experimenting with new recipes and delicious dishes to try.
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