Nikolai Sorokin
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It’s a sensitive topic that should always be handled with care. Darlene Canfield, human resources executive for Dynamic Automotive, lays out the best plan of action.
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Career Center

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Learning Resources

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Sponsored
Today’s customers move from search to purchase faster than ever, often using AI tools to find quick answers. This session shows how shops can use marketing at every step—from ...
Dec. 9, 2025
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Sponsored
Tired of clunky parts ordering? Discover where procurement is headed and how top shops are staying ahead. Get insights from 700+ shops and walk away with strategies to streamline...
Nov. 20, 2025
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Sponsored
Think like a thief to stop one. Join this eye-opening session to uncover how criminals target auto businesses and learn proactive strategies to protect your tools, vehicles, and...
Oct. 28, 2025
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Sponsored
What if you could grow from one shop to 70—without losing your brand, your culture, or your mind? Join Brian Bates of EAS to learn how he did exactly that.
Oct. 15, 2025

Podcasts

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Inside GM’s strategy to help technicians tackle legacy models with modern tools and training.
Nov. 12, 2025
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Discover how Dwayne Myers built a successful auto repair business rooted in a people-first philosophy, leading to multiple awards, a loyal customer base, and a strong team of ...
Nov. 5, 2025
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A look at the vital role women play in transforming the automotive aftermarket, showcasing upcoming events at AAPEX 2025 that celebrate their achievements and foster community...
Oct. 29, 2025
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Discover what sets the 2025 SEMA Show apart, from new product unveilings to industry collaborations, as Tom Gattuso discusses how SEMA continues to push the boundaries of automotive...
Oct. 22, 2025

Videos

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Sponsored
In this QuickChat with Ratchet+Wrench, Matt Patterson, Parts Operations Manager with Ford Motor Company, shares why Ford and Motorcraft® powertrain assemblies are the go-...
Sept. 26, 2025
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In this QuickChat, Chris Jones, editorial director of Ratchet+Wrench, speaks with Bogi Lateiner, master mechanic, educator and entrepreneur, to highlight the incredible opportunities...
Sept. 23, 2025
Ratchet Wrench: MWACA April Quick Chat
Sponsored
Learn more about the 2025 VISION Hi-Tech Training & Expo and the importance of continuing education in the industry.
May 5, 2025
Modern Automotive Battery Technology
Explore the cutting-edge developments in automotive battery technology with Erik Screeden and Dan Autey, providing essential guidance for industry professionals.
April 29, 2025

Shop Life

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Shifting your mindset from managing a $2 million operation to building a scalable $30 million enterprise by focusing on leadership, systems, and strategic planning.
Nov. 13, 2025
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Practical techniques for service advisors to manage price objections.
Nov. 11, 2025
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How professionalism and preparation attract and retain quality talent, even amidst a talent shortage.
Nov. 10, 2025
Kevin Bird
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With winter on the horizon in northern Minnesota, J.M. Auto Service provides a warm haven to prepare for anything the snow may bring.
Nov. 6, 2025

Columnists

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Whether through volunteering or small drives, authentic support creates lasting bonds and positive business outcomes.
Nov. 3, 2025
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Focusing on delayed maintenance, consumer behavior, tariff impacts, and talent shortages, here are actionable insights for automotive service providers to adapt, innovate, and...
Oct. 29, 2025
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How smart auto repair shop layouts boost comfort, credibility, and car counts.
Oct. 27, 2025
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Change management in auto shops hinges on leadership, documentation, and addressing resistance.
Oct. 27, 2025

Operations

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A look at how skilled technicians identify vehicle opportunities and how their front of house counterparts convert those into sales.
Oct. 30, 2025
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Stephane Grabina, president of Excluservice, tells how he handled the process and shares advice for others.
Oct. 21, 2025
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Highlighting the balance between maximizing revenue and maintaining workflow
Oct. 7, 2025
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This interactive tool simplifies the complex process of shop construction planning by translating your preferences into realistic numbers.
Oct. 2, 2025

Leadership

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Whether it’s a change in logo, owners, or procedures, adjustments and modifications can be tricky. Here’s how one operator mastered them.
Sept. 12, 2025
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Every shop leader has blind spots. Here’s how Chris Cloutier and Bruce Howes discovered theirs—and what they did to grow from them.
Aug. 8, 2025
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A look at the roles auto repair shop owners filled before leaping into entrepreneurship.
Aug. 6, 2025
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Greg Bunch of Transformers Institute shares how to build a plan for continuous improvement—even when your schedule is packed.
July 17, 2025

Sales+Marketing

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The secret to relieving stress and adding to your bottom line could be as simple as opening your CRM.
Oct. 2, 2025
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From TikTok stardom to YouTube success, this Georgia-based father-son shop demonstrates how authentic content builds trust from viewers and customers worldwide.
June 26, 2025
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A strong auto repair brand is the steppingstone into multi-store ownership and a way to reach a entire generation of new potential customers.
Feb. 14, 2025
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Integrating digital and physical marketing tools can help shops reach more customers.
Jan. 16, 2025