Podcast: It's Not What You Say, It's How You Say It w/Kathleen Callahan

In this episode, Kathleen Callahan, owner of Xpertech Auto Repair and Ratchet+Wrench columnist, dives deep into how we communicate with customers, staff, and vendors. She analyzes why your tone matters, how you can improve your body language, and why communication impacts the way you do business. Don't forget to rate this podcast below!

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