Podcast: It's Not What You Say, It's How You Say It w/Kathleen Callahan

    May 14, 2025
    Kathleen Callahan discusses the impact of communication on auto repair businesses, emphasizing the importance of tone, body language, and its influence on customer relations and business success.
    673cbbf1e4e2572becd656f1 Rw Radio Callahan

    In this episode, Kathleen Callahan, owner of Xpertech Auto Repair and Ratchet+Wrench columnist, dives deep into how we communicate with customers, staff, and vendors. She analyzes why your tone matters, how you can improve your body language, and why communication impacts the way you do business. Don't forget to rate this podcast below!

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