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QuickChat: Retention Marketing for the Modern Shop
Oct. 17, 2023
Connor Tracy of KUKUI sits down with Matt Hudson of Ratchet + Wrench to discuss how shops can use marketing, software, and automation to retain customers amid fierce competition...
Latest from Shop Customers
Oscar Gomez
Shop Customers
Lost in Translation
Tess Owings
Oct. 13, 2023
Filip_Krstic
Shop Customers
On-the-Phone Hero
Noah Brown
Sept. 20, 2023
Customers have many options when choosing a repair shop. Make sure their first call to yours eliminates the competition.
Shop Customers
Curating the Customer Experience
Lindsey Gainer
Aug. 23, 2023
How collecting customer information can improve your service.
WinnieVinzence
Shop Customers
What Stands Out? Connect Your Customers to Your Brand Story
Kimanzi Constable
Aug. 18, 2023
A pair of auto repair shop owners on leveraging the power of your shop's uniqueness.
Image Conscious Photography
Shop Customers
Impressive Interiors
Chris Jones
Aug. 7, 2023
InMotion Auto Care and Babcock Auto Care both go the extra mile to create stunning atmospheres for customers.
Getty Images
Finance
Offering Financial Support
Tess Owings
May 25, 2023
Are in-house financing options for your customers worth it?
Adobe Stock Image
Shop Customers
Win Them Over with DVI
Kimanzi Constable
March 29, 2023
Helping customers create repair plans through inspections is smart business.
Running a Shop
Turning Deferred Work into a Customer Relationship
Enid Burns
Feb. 16, 2022
Work with customers when they defer needed repairs.
Running a Shop
What Your Customer Wants
Tess Owings
Dec. 20, 2021
How a simple survey can get you all the answers you need to run your best business.
News
Latest News
ASE Holding Webinar on EPA Clean Trucks Plan
Ratchet+Wrench Staff Reporters
Dec. 8, 2023
Latest News
U.S. House Challenges White House’s Electric Vehicle Goals
Ratchet+Wrench Staff Reporters
Dec. 8, 2023
Adobe Stock
Latest News
Online Shop Owners Group Responds to Tragedy
Ratchet+Wrench Staff Reporters
Dec. 7, 2023
Latest From Shop Customers
Running a Shop
Six Steps to Win ‘Em Back
Tess Owings
Dec. 17, 2021
Running a Shop
The Process of Firing a Customer
Paul Hodowanic
Oct. 7, 2021
Running a Shop
Mastering the Customer Gift
Paul Hodowanic
Sept. 17, 2021
Inside the Consumer's Mind
It’s Time to Refine Your Appointment Process
Claire Peterson
Sept. 9, 2021
Inside the Consumer's Mind
It’s the Little Things That Will Set You Apart
Claire Peterson
Aug. 11, 2021
NGK
Eliminate Comebacks with NGK and NTK
Sponsored Content
Aug. 5, 2021
Inside the Consumer's Mind
Don’t Sell Your Shop Short
Claire Peterson
Aug. 4, 2021
The Field Guide to Efficiency
The Field Guide to Efficiency
Sponsored Content
Aug. 3, 2021
The Field Guide to Efficiency
Go Paperless
Sponsored Content
Aug. 3, 2021
The Field Guide to Efficiency
Find the Right Parts
Sponsored Content
Aug. 3, 2021
The Field Guide to Efficiency
Maintain a Strong Customer Base
Sponsored Content
Aug. 3, 2021
Facepay
Launch Facepay for Full Throttle Profits
Sponsored Content
Aug. 3, 2021
Inside the Consumer's Mind
Why Should Customers Choose You?
Claire Peterson
July 28, 2021
Inside the Consumer's Mind
How to Talk Price with Transparency
Megan Gosch
July 27, 2021
Inside the Consumer's Mind
Gauging Today's Repair Industry Perception
Ratchet+Wrench Staff Reporters
July 22, 2021
Home
Why Customers Return to a Bad Shop Experience
Aaron Stokes
July 20, 2021
Inside the Consumer's Mind
Breaking Down the Repair Customer Experience
July 14, 2021
Inside the Consumer's Mind
Real Talk: A Candid Look at the Customer Experience
Megan Gosch
July 14, 2021
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