Shop Customers


Rachel Ko
Shop Customers

Answering the Call

April 18, 2024
Nearly four decades of monitoring phone calls has taught Todd Hayes how to give customers what they need.

Latest from Shop Customers

Shop Customers

Comebacks Aren’t Setbacks

March 14, 2024
Regaining customer confidence when a repair needs re-addressing.
Elena Lukyanova

How Online Booking Can Help Shops 

Jan. 15, 2024
Why giving customers the option to schedule auto repair service online may be a winning play for shop owners.
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Sponsored Content

QuickChat: Retention Marketing for the Modern Shop

Oct. 17, 2023
Connor Tracy of KUKUI sits down with Matt Hudson of Ratchet + Wrench to discuss how shops can use marketing, software, and automation to retain customers amid fierce competition...
Oscar Gomez
Oscar Gomez, the director of education and founder of Master Automotive Training in California.
Shop Customers

Lost in Translation 

Oct. 13, 2023
Avoid losing out on customers by investing in bilingual resources.
Phone Etiquette
Shop Customers

On-the-Phone Hero

Sept. 20, 2023
Customers have many options when choosing a repair shop. Make sure their first call to yours eliminates the competition.
A woman fills out a customer satisfaction form.
Shop Customers

Curating the Customer Experience

Aug. 23, 2023
How collecting customer information can improve your service.
A service advisor hands a customer her keys.
Shop Customers

What Stands Out? Connect Your Customers to Your Brand Story

Aug. 18, 2023
A pair of auto repair shop owners on leveraging the power of your shop's uniqueness.
Image Conscious Photography
The waiting area at Babcock Auto Care was a labor of love for co-owner Jeanna Babcock.
Shop Customers

Impressive Interiors

Aug. 7, 2023
InMotion Auto Care and Babcock Auto Care both go the extra mile to create stunning atmospheres for customers.