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    Featured

    Rachel Ko
    Shop Customers

    Answering the Call

    Tess Owings
    April 18, 2024
    Nearly four decades of monitoring phone calls has taught Todd Hayes how to give customers what they need.

    Latest from Shop Customers

    DoxaDigital
    Contributed
    Shop Customers

    Comebacks Aren’t Setbacks

    Tess Owings
    March 14, 2024
    Regaining customer confidence when a repair needs re-addressing.
    Elena Lukyanova
    Sales+Marketing

    How Online Booking Can Help Shops 

    Neil Pope
    Jan. 15, 2024
    Why giving customers the option to schedule auto repair service online may be a winning play for shop owners.
    Screenshot 2023 10 17 121949
    Sponsored Content

    QuickChat: Retention Marketing for the Modern Shop

    Oct. 17, 2023
    Connor Tracy of KUKUI sits down with Matt Hudson of Ratchet + Wrench to discuss how shops can use marketing, software, and automation to retain customers amid fierce competition...
    Oscar Gomez
    Oscar Gomez, the director of education and founder of Master Automotive Training in California.
    Shop Customers

    Lost in Translation 

    Tess Owings
    Oct. 13, 2023
    Avoid losing out on customers by investing in bilingual resources.
    Filip_Krstic
    Phone Etiquette
    Shop Customers

    On-the-Phone Hero

    Noah Brown
    Sept. 20, 2023
    Customers have many options when choosing a repair shop. Make sure their first call to yours eliminates the competition.
    A woman fills out a customer satisfaction form.
    Shop Customers

    Curating the Customer Experience

    Lindsey Gainer
    Aug. 23, 2023
    How collecting customer information can improve your service.
    WinnieVinzence
    A service advisor hands a customer her keys.
    Shop Customers

    What Stands Out? Connect Your Customers to Your Brand Story

    Kimanzi Constable
    Aug. 18, 2023
    A pair of auto repair shop owners on leveraging the power of your shop's uniqueness.
    Image Conscious Photography
    The waiting area at Babcock Auto Care was a labor of love for co-owner Jeanna Babcock.
    Shop Customers

    Impressive Interiors

    Chris Jones
    Aug. 7, 2023
    InMotion Auto Care and Babcock Auto Care both go the extra mile to create stunning atmospheres for customers.