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    Ivan Rioja-Scott
    Nov. 3, 2024
    Leadership is a hard concept to define, it often varies according to the needs of a shop, and the personalities of the staff, and the short, medium, and long-term goals of the...
    Contributed
    Victor Broski
    May 17, 2024
    Many service advisors are trained to sell the work, but is this approach to getting customer approval doing more damage to our reputation?
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    Anna Zeck
    Dec. 12, 2018
    Easy steps to solving a drop in your efficiency and productivity numbers
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    Anna Zeck
    Feb. 27, 2018
    Seven tips for ensuring that your technicians can reach maximum efficiency
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    Travis Bean
    Feb. 26, 2018
    Implement these simple strategies to avoid falling victim to the technician shortage
    Know_Your_Limitations
    Mitch Schneider
    Dec. 21, 2017
    Part of being a leader is knowing when to step in and when to step back
    Making-Money-Service-Packages
    Anna Zeck
    Nov. 30, 2017
    A guide to pricing service package items for maximum profit.
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    Travis Bean
    Dec. 30, 2016
    An intense focus on digital marketing allows ST Billingsley’s shops to thrive