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    Featured

    Columns

    Silverstein: Breaking Down Equipment Costs

    R. Dutch Silverstein
    July 16, 2024
    When you buy a new piece of equipment, what does it really cost?
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    Running a Shop

    Utilizing Efficiency and Productivity Numbers

    Anna Zeck
    Dec. 12, 2018
    Easy steps to solving a drop in your efficiency and productivity numbers
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    Running a Shop

    Anatomy of an Efficient Shop Floor

    Anna Zeck
    Feb. 27, 2018
    Seven tips for ensuring that your technicians can reach maximum efficiency
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    Running a Shop

    10 Ways to Find and Attract the Best Technicians

    Travis Bean
    Feb. 26, 2018
    Implement these simple strategies to avoid falling victim to the technician shortage
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    Running a Shop

    Know Your Limitations

    Mitch Schneider
    Dec. 21, 2017
    Part of being a leader is knowing when to step in and when to step back
    Making-Money-Service-Packages
    Running a Shop

    Making Money on Service Packages

    Anna Zeck
    Nov. 30, 2017
    A guide to pricing service package items for maximum profit.
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    Running a Shop

    Marketing Machine

    Travis Bean
    Dec. 30, 2016
    An intense focus on digital marketing allows ST Billingsley’s shops to thrive
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    Running a Shop

    Joe Marconi, Comeback Customer

    Joe Marconi
    Dec. 1, 2016
    Lessons from a negative repair experience at my own shop