Finance and Operations

Becoming less of a micromanager has allowed Danny Brewer to work on improving operations and culture. Here's a day in the life of the owner of My Mercedes & Bimmer Place.

When customers ask if estimates are free, it’s important to explain how one is formulated and where it lands in the repair process

Two years after a California law bans flat-rate pay, a lawsuit against Caliber shows the state is struggling to meet requiremen

Inside a technology-driven repair facility setting precedent for an ever-changing industry

As the industry shifts toward fewer, larger shops, many question the future of the one- or two-bay repair business

Pastor Ed Doerner and manager Wes Allison explain their mission to help families in need stay mobile