The Supreme Court’s ruling that service advisor’s are exempt from overtime pay doesn’t apply to independent repair shops. Regardless, you should keep a close eye on potential liabilities in your shop’s pay plan.
Sometimes, to keep up, you don’t need a major shift—you just need to pivot. Here are two shop operators that were able to maintain their core values and beliefs while projecting a new image that fit into their changing surroundings.
There's often talk about the shortage of great people in the auto repair industry, especially technicians. Which means you can’t afford to miss out on opportunities to reel in someone that can take your shop to the next level. Here are some tips.
Great customer service comes down to positivity, teamwork and making sure customers enjoy the little things. Here is one standout service advisor's keys to create a strong customer service atmosphere.
Every auto shop needs to be active on social media. Sadly, many auto shops don’t even have a website, much less a social media presence. Here are six things Audra Fordin says you must be doing with your social media accounts.
When is that last time you experienced a “wow” moment as a customer? Well, you should be looking to inspire those moments in your customers with your shop.
If you want something, go for it. Take every opportunity that is presented to you. Live it. By doing that, you’ll be on the right track toward achieving your goals.
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