Running a Shop


Your KPI-Tracking Guide

Every business is different—but the numbers that affect repair shops are universal. And knowing how to monitor and improve KPIs is an art. Courtesy of two standout shop operators and information culled from the 2018 Ratchet+Wrench Industry Survey, here’s your guide for tracking KPIs.
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Interviewing and Catching the Big Fish

There's often talk about the shortage of great people in the auto repair industry, especially technicians. Which means you can’t afford to miss out on opportunities to reel in someone that can take your shop to the next level. Here are some tips.
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