To better assist shop owners with their production management, marketing tactics and leadership styles, Ratchet+Wrench has compiled a short list of essential business-building material from some of its favorite sources.
Patrick Leddin, a professor for the managerial studies program at Vanderbilt and a senior consultant for FranklinCovey, bases his seminars and classes around four main tenets of what makes for a great leader. Here's a brief breakdown.
This week, Ratchet+Wrench highlights five interview questions that get the truth from job candidates, the reason behind why you overreact at work, and five ways bad leadership can destroy your business.
"Trusting your gut" isn’t simply responding to the feeling in your stomach, or relying on some mystical force—it’s taking into account your past experiences and the lessons you’ve learned to make future decisions.
For Rob Choisser, taking a step back from the toolbox and focusing on ways to improve the business has led to a number of improvements at his auto repair shop. Here's a look at how he manages his operation.