Lynn Austin has sought to form a local system that sets students up for apprenticeships. Here he details his tips for forming that local network and motivating students in your area to embrace careers as technicians.
Having service advisors and technicians with dual roles can ease your shop's workload and allow you to tell more customers "yes." Here's how one MSO's marketing manager says how to hire and train your staff to make that happen.
If you have a member of your staff who needs more than their fair share of feedback, it’s vital to guide them to make decisions on their own. John Leslie details how to keep them from detracting from the rest of the staff.
"Trusting your gut" isn’t simply responding to the feeling in your stomach, or relying on some mystical force—it’s taking into account your past experiences and the lessons you’ve learned to make future decisions.
Daniel Stewart and John Mislick know it’s important to create a strong environment where staff members tap into their passion, and continually want to learn. Here are their three keys to creating and maintaining a culture of improvement in a shop.