According to a survey by RepairPal Inc., locations with a high cost of living such as Hawaii and California were slotted as the worst areas for auto repair.
The data from the 2018 Ratchet+Wrench Industry Survey represents a cross-section of shops across the country and provides a glimpse into how the average shop performs, how its leadership manages the shop, and the tech and tools the shop uses.
Two shops on the brink of going under: their stories, their isolated bottlenecks, and how they were able to solve each one of them to obtain growth and security.
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