Lynn Austin has sought to form a local system that sets students up for apprenticeships. Here he details his tips for forming that local network and motivating students in your area to embrace careers as technicians.
Rich Fleming, GM of the Fram Group, discusses the outlook of the spark plug industry, as well as Autolite’s place in the highly competitive spark plug industry
Many customers might not know what it means to be ASE-certified or what a master technician is. Here are seven ways your shop can promote its technicians.
Having service advisors and technicians with dual roles can ease your shop's workload and allow you to tell more customers "yes." Here's how one MSO's marketing manager says how to hire and train your staff to make that happen.
If you have a member of your staff who needs more than their fair share of feedback, it’s vital to guide them to make decisions on their own. John Leslie details how to keep them from detracting from the rest of the staff.
Getting customers into a shop doesn’t always have to be for car repair. Here's how service writer Mandi Selman effectively leads the car care classes her shop hosts.
"Trusting your gut" isn’t simply responding to the feeling in your stomach, or relying on some mystical force—it’s taking into account your past experiences and the lessons you’ve learned to make future decisions.
There are two major investments needed when adding mobile repair—time and money. Here’s how one shop formed a new stream of revenue with a mobile business.
Effective labor rate is a simple calculation that tells you what your shop actually makes per billed hour. Here are several tips for maximizing this important KPI.
Subscribe
