Great customer service comes down to positivity, teamwork and making sure customers enjoy the little things. Here is one standout service advisor's keys to create a strong customer service atmosphere.
Facebook videos are a great way to get your shop exposed on social media. With the new Facebook algorithm that promotes interactive content, having creative videos on your page that your customers can interact with is a great way to get your content seen.
When is that last time you experienced a “wow” moment as a customer? Well, you should be looking to inspire those moments in your customers with your shop.
Superstar shop owner and Elite Coach Joe Marconi shares why shop owners ALWAYS need to have their customers' best interest in mind when setting sales goals
Eighty-five percent of the market bringing their vehicles in for service is women. The average auto professional spends so much time with men, they might struggle to relate with women. Here’s how Audra Fordin says to connect with female drivers.
When you’ve got a staff that’s dominantly composed of one gender, it’s easy to forget the other. Here are five things Audra Fordin says your team needs to understand about how female drivers think.
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