Work with customers when they defer needed repairs.
How a simple survey can get you all the answers you need to run your best business.
A surefire strategy to hold on to comeback customers.
Shop owners need to be ready to cut the bait when a customer relationship sours.
A well-executed gift can be the difference between a repeat customer and a one-time job.
Failing to cater to a multilingual customer base could be a big missed opportunity.