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Shop Customers

Comebacks Aren’t Setbacks

March 14, 2024
Regaining customer confidence when a repair needs re-addressing.

Latest from Shop Customers

Screenshot 2023 10 17 121949
Screenshot 2023 10 17 121949
Screenshot 2023 10 17 121949
Screenshot 2023 10 17 121949
Screenshot 2023 10 17 121949
Sponsored Content

QuickChat: Retention Marketing for the Modern Shop

Oct. 17, 2023
Connor Tracy of KUKUI sits down with Matt Hudson of Ratchet + Wrench to discuss how shops can use marketing, software, and automation to retain customers amid fierce competition...
Oscar Gomez
Oscar Gomez, the director of education and founder of Master Automotive Training in California.
Oscar Gomez, the director of education and founder of Master Automotive Training in California.
Oscar Gomez, the director of education and founder of Master Automotive Training in California.
Oscar Gomez, the director of education and founder of Master Automotive Training in California.
Oscar Gomez, the director of education and founder of Master Automotive Training in California.
Shop Customers

Lost in Translation 

Oct. 13, 2023
Avoid losing out on customers by investing in bilingual resources.
Filip_Krstic
Phone Etiquette
Phone Etiquette
Phone Etiquette
Phone Etiquette
Phone Etiquette
Shop Customers

On-the-Phone Hero

Sept. 20, 2023
Customers have many options when choosing a repair shop. Make sure their first call to yours eliminates the competition.
A woman fills out a customer satisfaction form.
A woman fills out a customer satisfaction form.
A woman fills out a customer satisfaction form.
A woman fills out a customer satisfaction form.
A woman fills out a customer satisfaction form.
Shop Customers

Curating the Customer Experience

Aug. 23, 2023
How collecting customer information can improve your service.
WinnieVinzence
A service advisor hands a customer her keys.
A service advisor hands a customer her keys.
A service advisor hands a customer her keys.
A service advisor hands a customer her keys.
A service advisor hands a customer her keys.
Shop Customers

What Stands Out? Connect Your Customers to Your Brand Story

Aug. 18, 2023
A pair of auto repair shop owners on leveraging the power of your shop's uniqueness.
Image Conscious Photography
The waiting area at Babcock Auto Care was a labor of love for co-owner Jeanna Babcock.
The waiting area at Babcock Auto Care was a labor of love for co-owner Jeanna Babcock.
The waiting area at Babcock Auto Care was a labor of love for co-owner Jeanna Babcock.
The waiting area at Babcock Auto Care was a labor of love for co-owner Jeanna Babcock.
The waiting area at Babcock Auto Care was a labor of love for co-owner Jeanna Babcock.
Shop Customers

Impressive Interiors

Aug. 7, 2023
InMotion Auto Care and Babcock Auto Care both go the extra mile to create stunning atmospheres for customers.
Getty Images
A woman pays for auto repair using a credit card.
A woman pays for auto repair using a credit card.
A woman pays for auto repair using a credit card.
A woman pays for auto repair using a credit card.
A woman pays for auto repair using a credit card.
Finance

Offering Financial Support 

May 25, 2023
Are in-house financing options for your customers worth it?
Adobe Stock Image
Digital vehicle inspections are a great way for shops to show customers problem areas on their vehicles. They also can help service advisors work with customers to schedule deferred work based on the results.
Digital vehicle inspections are a great way for shops to show customers problem areas on their vehicles. They also can help service advisors work with customers to schedule deferred work based on the results.
Digital vehicle inspections are a great way for shops to show customers problem areas on their vehicles. They also can help service advisors work with customers to schedule deferred work based on the results.
Digital vehicle inspections are a great way for shops to show customers problem areas on their vehicles. They also can help service advisors work with customers to schedule deferred work based on the results.
Digital vehicle inspections are a great way for shops to show customers problem areas on their vehicles. They also can help service advisors work with customers to schedule deferred work based on the results.
Shop Customers

Win Them Over with DVI

March 29, 2023
Helping customers create repair plans through inspections is smart business.