Latest industry news and insights for auto care shop owners and operators
News
Magazine
Multimedia
Columnists
Running a Shop
Sections
News
Magazine
Multimedia
Columnists
Running a Shop
Shop Life
Operations
Leadership
Special
Podcasts
Industry Survey Report
All-Star Award
Jobs
Webinars
White Papers
Contact
About Us
OEM Wholesale Parts Directory
Advertise
Magazine Subscription
Newsletter Subscription
Contact Us
Follow us on
https://www.facebook.com/RatchetAndWrench
https://www.instagram.com/ratchetandwrench/
https://www.linkedin.com/groups/4447458/profile
https://twitter.com/ratchetnwrench
Shop Customers
Drazen
Shop Customers
Talk Smart, Set Yourself Apart
From the first hello to the final follow-up, how you communicate with customers is essential to leaving a lasting impression.
Jan. 13, 2026
Jupiterimages
Shop Customers
3 Common Customer Objections (and How to Overcome Them)
June 9, 2025
golfcphoto/ iStock / Getty Images Plus
Shop Customers
Secrets to Selling the Big Jobs
May 23, 2025
John Michael Simpson
Shop Customers
Fire Your Customers
Nov. 16, 2024
Miguel Malo Getty Images
Shop Customers
Pass the Baton
Nov. 2, 2024
Caiaimage/Trevor Adeline
Shop Customers
Standardizing the Service Desk
May 21, 2024
Rachel Ko
Shop Customers
Answering the Call
April 18, 2024
DoxaDigital
Shop Customers
How to Handle Customer Apologies
April 15, 2024
Contributed
Shop Customers
Comebacks Aren’t Setbacks
March 14, 2024
Looking for Something?
Load More Content