As Ratchet+Wrench All-Star Award nominee Susan Harrison demonstrates, any front office staff member can help out service advisors when necessary. Here are three ways that the role of bookkeeper can be maximized in the shop.
While discounting can be a great way to increase your car count, it should also be used to focus on gaining loyal, long-term customers. Here's how one shop offered discounts in a profitable, sensible manner.
As a recent study noted, saying “no” to customers can cost auto repair shops around $23,000 in annual revenue. Matt Muilenburg, who conducted the study with his company Marchex, breaks down the study as he identifies the root of “negative” language and how can your shop effectively utilize more positive language.
There is a growing list of artificial intelligence options for auto repair shops. From reaching drivers to completing repairs, here’s a breakdown of AI designed to streamline communication with customers.
From handling unruly customers to responding to negative reviews, there are plenty of tips shop owners can take from restaurants when it comes to quality customer service. Here are six tips the two customer service experts offer for servicing a customer base.
As Gary Jeck can attest, going green isn’t just a feel-good story—it’s a way to boost your shop’s bottom line and improve its position in the marketplace. Here's how one simple eco-friendly effort has benefitted his shop.