How shops can approach the sensitive topic of price without making customers feel vulnerable, overwhelmed, or taken advantage of? Dwayne Myers of Dynamic Automotive explains.
Plenty of repair customers settle for a below-average shop experience. How can shops stand out from the crowd and win them over? Aaron Stokes explains.
From make and model to driving habits, Ratchet+Wrench's new video series looks at the demographics and past experiences that impact the repair shop customer journey.
Their repair went wrong. Now what? Shop owners and customer service experts share a few simple tips for wooing back wary customers after a bad shop experience.
Bolt On Director of Education John Burkhauser discusses driving and appointment trends of the second COVID summer and what shop owners can expect (and how to prepare) for an influx of used vehicles.
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