Launching a Vehicle Pick-Up Service November 21, 2019 Abby Patterson No Comments Key considerations for offering a pick-up service for your customers. Read More
Offering a Connected Experience November 13, 2019 Abby Patterson No Comments Meet customer expectations and stay ahead during the technology shiftRead More
Sponsored By Shopmonkey 5 Reasons Why You Should Be Texting Your Customers November 1, 2019 Advertiser Content No Comments The data is clear—mobile solutions create faster, simpler and more effective appointments, approvals and communication with your customersRead More
Sponsored By Kukui Stay Connected November 1, 2019 Advertiser Content No Comments Power your shop with real-time communication, and energize your team and your customers with Kukui Connect.Read More
5 Strategies for Selling to New Customers October 31, 2019 Nora Johnson 2 Comments How two shop owners have been able to achieve high repair orders through building relationships with first-time customers.Read More
A Love of Repairs October 29, 2019 Tess Collins No Comments This shop owner has turned a passion for fixing vehicles into a successful business ventureRead More
Small Victories October 17, 2019 Joe Marconi No Comments Price vs. value can be a constant battle with customersRead More
The Delayed Maintenance Dilemma September 6, 2019 Abby Patterson One Comment Why consumers are holding off on maintaining their vehicles, and how auto repair shops can push them in the right direction.Read More
Sponsored By Mail Shark Reach More Customers with Direct Mail August 30, 2019 Advertiser Content No Comments Leverage the Power of the USPS with Mail Shark. Read More
Create a Genuine Customer Connection August 8, 2019 Nora Johnson No Comments A customer service expert shares her tips on connecting with customers—without coming across as phony.Read More
Strengthen Your Customer Relationships Through Communication July 29, 2019 Nora Johnson No Comments A Virginia MSO operator shares how her shop uses text messages to strengthen communication between the business and its customers.Read More
Invest in Your Team July 29, 2019 Rissy Sutherland No Comments Build a culture every employee would describe as ‘fun’Read More
Look After Your Customers July 16, 2019 Kiley Wellendorf No Comments How one shop owner developed practices to benefit both his customers and his business. Read More
9 Tips for Positively Responding to a Negative Review July 8, 2019 Nora Johnson One Comment How to craft the perfect response to a negative review, and turn the situation around.Read More
Sponsored By Mudlick Marketing How Do You Make Marketing Decisions—With Your Gut or Data? July 3, 2019 No Comments Mudlick Marketing provides integrated data solutions to drive business forward.Read More
How to Turn Your Passion Into Progress July 3, 2019 Nora Johnson No Comments A Phoenix shop owner shares how his involvement in his community helps create a strong shop culture.Read More
Top Six Phone Etiquette Mistakes June 19, 2019 Nora Johnson No Comments The phone mistakes your shop is making that are plaguing your CSI—and how to turn them around.Read More
A Shop Owner’s Guide to Customer Care Calls June 11, 2019 Bob Cooper No Comments Five considerations that the top shop owners in America have found to be most critical to obtaining the valuable customer feedback your shop needs.Read More
Create a Welcoming Vibe June 10, 2019 Kiley Wellendorf No Comments A shop owner from Colorado shares how his staff focuses on positivity with customers.Read More
How I Did It June 4, 2019 Nora Johnson No Comments Whether it be a shift in leadership structures, business knowledge or industry involvement—these three shop owners are now more successful in what they do because of the strategies they have implemented into their shops.Read More
Patient Advocate June 1, 2019 Mitch Schneider No Comments Mitch Schneider shares tips on how to be there for your customers.Read More
Create a Business Your Staff Loves May 31, 2019 Kiley Wellendorf No Comments Let your principles shine in your shop.Read More
Customer Misunderstandings May 14, 2019 Kiley Wellendorf One Comment Learn about what your customers are thinking and how you can change their minds.Read More
Your Shop’s Net Profit Issues April 29, 2019 Kiley Wellendorf No Comments Learn from a shop owner and coach on four issues ruining your net profit.Read More
Sponsored By NAPA NAPA TRACS ENTERPRISE—This Changes Everything April 22, 2019 No Comments NAPA TRACS Enterprise is the #1 multi-shop software solution.Read More
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