Strengthening Relationships for a Fast Turnaround September 17, 2019 Nora Johnson No Comments How a shop manager continues to form relationships with both customers and vendors.Read More
2019 All-Star Manager: Ben Lesueur September 4, 2019 Abby Patterson No Comments At just 23 years old, Lesueur runs the show at Oxford Automotive, creating a healthy culture from a millennial’s perspective.Read More
2019 All-Star Wild Card: Jen Monclus September 1, 2019 Abby Patterson One Comment Starting off not knowing anything about the automotive industry, Jen Monclus has helped many auto repair shops thrive in the industry.Read More
Sponsored By Parts Plus What is First-Class Service and Peace of Mind Worth? August 30, 2019 Advertiser Content No Comments The Roadside Assistance and 36-Months/36,000-Miles Warranty from Parts Plus ensures premier benefits for your customers.Read More
Stepping Into a New Role August 26, 2019 Nora Johnson One Comment Shop owner Kathleen Jarosik shares how the growth of her business has changed her role within her Florida shop.Read More
Make it Your Own August 19, 2019 Alayna Baggenstoss No Comments How an eight-year succession plan turned into years of growth and profitRead More
Motivating Yourself and Your Staff for Success August 14, 2019 Nora Johnson No Comments The best ways to find motivation within yourself in order to successfully inspire and celebrate your staff.Read More
The 5 Steps to Reprimanding an Employee August 12, 2019 Bob Cooper No Comments Discussing an issue with an employee is never easy—or pleasant—but going about it the right way can prevent that behavior from happening again Read More
Observational Therapy August 5, 2019 Mitch Schneider No Comments Taking in the beauty around usRead More
Strengthen Your Customer Relationships Through Communication July 29, 2019 Nora Johnson No Comments A Virginia MSO operator shares how her shop uses text messages to strengthen communication between the business and its customers.Read More
Build a Sturdy Multi-Location Business Model July 29, 2019 Kiley Wellendorf No Comments A shop owner from Idaho shares how his shop strives to stand out.Read More
Invest in Your Team July 29, 2019 Rissy Sutherland No Comments Build a culture every employee would describe as ‘fun’Read More
Choosing the Right Lift for Your Business July 23, 2019 Kiley Wellendorf No Comments Learn how switching from an above-ground to an in-ground lift can expand a shop’s floor space.Read More
Look After Your Customers July 16, 2019 Kiley Wellendorf No Comments How one shop owner developed practices to benefit both his customers and his business. Read More
12 Keys to Better One-on-One Meetings July 15, 2019 Mike Bennett 2 Comments One of the best tools to create active engagement and strong communication is through regular and routine employee one-on-ones.Read More
Build Culture July 5, 2019 Tess Collins No Comments A workplace culture architect shares where you should start to define and build your culture.Read More
How to Turn Your Passion Into Progress July 3, 2019 Nora Johnson No Comments A Phoenix shop owner shares how his involvement in his community helps create a strong shop culture.Read More
Sponsored By Nissan Wanted: Technicians Who Desire the Best Parts July 1, 2019 No Comments Reward: Cash Incentives, Increased Efficiency & RevenueRead More
Investing in the Future July 1, 2019 No Comments You may be successful right now, but in order to stay relevant, it’s imperative to think of ways to advance your operation.Read More
Creating a Mentee Checklist June 25, 2019 Kiley Wellendorf No Comments It’s critical to have steps in place for your mentee to follow in the shop.Read More
Boost Sales Through Communication June 24, 2019 Nora Johnson No Comments How to aid in multiplying profit as a service manager.Read More
Sponsored By Parts Plus Offer the Best Service & Repairs with Parts Plus June 20, 2019 No Comments The Parts Plus Car Care Center program provides the best tools, training and support for your shop.Read More
Create a Welcoming Vibe June 10, 2019 Kiley Wellendorf No Comments A shop owner from Colorado shares how his staff focuses on positivity with customers.Read More
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