One shop owner gives a simple, effective approach to handling potentially combustive customer situations.

How to reel your employees back in from productivity issues, before they get out of hand.

After inheriting his father's shop, owner Paul Smith knew he needed to completely rebuild his staff.

Owner Bill Gurney dealt with a range of issues while implementing his first new electronic management system in 19 years.

Faced with a remote location, James Church of Oxford Automotive had to figure out how to access his desired customer base.

Dispelling myths about dealerships versus independents.

How much of your day is spent putting out fires?

One shop’s dedicated approach to industry training keeps its techs on the cutting edge of vehicle technology.

Two shop owners detail how text message services helped improve their shop's customer service.

After your employee experiences a major loss, they’ll face a long road to recovery. Here are some effective ways to get them back on their feet.

After seeing turnover throughout his entire technician base, one shop owner took on recruiting full time.

One service manager details how he’s able to keep technician efficiency over 100 percent through his entire shop.

An inside look at franchises.

Better understand your business and you'll improve it.

Can you truly step away from your business?

Change is inevitable; how you react to it is up to you.

Being an innovator isn’t a curse, but a blessing, and both Bob Dupre and Sunil Patel’s successful operations are here to serve as inspiration—to cause a disruption. These are their principles for becoming an innovator

Let go, take a step back and better lead your business.

Coming into her shop as a co-owner with no prior business experience, Kathryn van der Pol had to figure out the numbers.

Is it just attitude and motivation?

Facing sinking profits, Luke’s Automotive changed its operations from cost focused to value focused to turn things around.

Seven tips for ensuring that your technicians can reach maximum efficiency