The trap most shop owners fall into is they hire people for what they know, and they end up firing them for who they are. Want to avoid a similar trap? Personality assessments can be an effective tool during the hiring process.
If you have a member of your staff who needs more than their fair share of feedback, it’s vital to guide them to make decisions on their own. John Leslie details how to keep them from detracting from the rest of the staff.
As Ratchet+Wrench All-Star Award nominee Susan Harrison demonstrates, any front office staff member can help out service advisors when necessary. Here are three ways that the role of bookkeeper can be maximized in the shop.
Not all employee training needs to come from courses—some of the most valuable tips can come from everyday leadership in the shop. Here's how three shop owners fixed issues at their shops by practicing it.
For Rob Choisser, taking a step back from the toolbox and focusing on ways to improve the business has led to a number of improvements at his auto repair shop. Here's a look at how he manages his operation.