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ARTICLES

Grow: Build a Pipeline of Employees

In July’s edition of Ratchet+Wrench Radio’s Grow Podcast, host Rissy Sutherland revisits one of the major issues facing the industry today: the technician shortage. She and her guests tackle how shops can consistently recruit the industry's future talent.
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How I Did It: Jeff Matt

Jeff Matt owns the six-location Victory Auto Service & Glass operation in Minnesota. He details how he grew his network and offers advice for any shop owner looking to expand.
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Build a Fanatic Following

Forming a connection with customers and building a fanatic following means telling your story. And if you follow the plan laid out by these marketing experts, you’ll not only get that story in front of your community, but ensure it wins you lifelong customers.
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