Trending Stories

The Cost of Saying ‘No’

May 25, 2018

Aaron Stokes

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When arrogance meets poor decision-making, we all lose money.

How to Bring Customers to a Rural Shop

May 24, 2018

Alex Van Abbema

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Faced with a remote location, James Church of Oxford Automotive had to figure out how to access his desired customer base.

8 Key Steps When Setting Goals for Your Shop

May 23, 2018

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The most successful organizations utilize true win-win situations to be sustainable, Ryan Clo says. As a shop owner, this requires setting clear goals for both you and your staff.

Adapting to Dominate Your Market

May 22, 2018

Travis Bean

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Sometimes, to keep up, you don’t need a major shift—you just need to pivot. Here are two shop operators that were able to maintain their core values and beliefs while projecting a new image that fit into their changing surroundings.

Executing a Successful Expansion

May 21, 2018

Alex Van Abbema

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Jeff and Debbie Nol faced a variety of unforeseen challenges en route to executing two shop expansions.

A Formula for Maximizing Efficiency in Each Bay

May 18, 2018

Alex Van Abbema

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Two experts detail a strategic plan for maximizing the use of each bay in your shop.

Market Your Mentality

May 17, 2018

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Constant networking with customers and other local organizations has helped Dena Ganje create some major buzz around her shop.

Grow: Becoming a Social Media Guru

May 15, 2018

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On this week’s Grow podcast, Rissy Sutherland brings in two guests to discuss a vital marketing tactic for any shop—developing a presence on social media, specifically Facebook.

Are You a Social Media Non-Believer?

May 15, 2018

Rissy Sutherland

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How the No. 1 social shop in the country changed Rissy Sutherland's mind on social media.

Multitask to Effectively Time Manage

May 14, 2018

Melissa Steinken

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Despite working long hours and staying up-to-date on the community, take time to work towards your personal goals. Time spent working hard will further your career.

Five Keys to Re-Engaging a Distracted Employee

May 11, 2018

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How to reel your employees back in from productivity issues, before they get out of hand.

Building an All-Star Team in a Small Town

May 10, 2018

Alex Van Abbema

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After inheriting his father's shop, owner Paul Smith knew he needed to completely rebuild his staff.

Innovate: Preparing Your Business for Profitable Expansion

May 8, 2018

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Over his 17 years as a shop owner, Greg Bunch, owner of five Aspen Auto Care locations throughout central Colorado, has mastered the art of measured business expansion. In this week's Innovate podcast, Bunch details everything a shop owner considering expansion should keep in mind.

Transitioning to a New Management System

May 7, 2018

Alex Van Abbema

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Owner Bill Gurney dealt with a range of issues while implementing his first new electronic management system in 19 years.

Working Your Way Up

May 2, 2018

Alex Van Abbema

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In our June issue, we take a look at Katee Moore, service advisor at Williamsburg, Va.-based American Pride Automotive, and how she has been able to implement friendly, effective customer service along with an improved CSI score. But as Charlie Marcotte, owner of American Pride, can attest, her story goes far beyond simply raising the company’s CSI score.

Jim Lang on Carl Icahn, Dealerships' Market Share, Impact of Ride-Sharing

May 1, 2018

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Jim Lang, industry guru and president of Lang Marketing, joins the show to discuss three major issues that will impact the independent repair industry in 2018 and beyond.

The Return: PartsTech

April 30, 2018

Tess Collins

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A Connecticut shop manager reviews a parts search engine and ordering system.

The Psychology of a Great First Impression

April 26, 2018

Alex Van Abbema

One Comment

One shop owner explains how to hook a customer from the moment he or she steps into your shop.

Finding (and Keeping) Great Employees

April 25, 2018

Travis Bean

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Between recruiting and interviewing and onboarding and training, there's a ton of work to be done in finding and retaining employees. Here are the absolute essential ones to keep in mind, according to the Automotive Training Institute.

Innovate: Attracting Your Optimal Customer

April 24, 2018

No Comments

In this month’s Innovate podcast, Kim Auernheimer, owner of CS Automotive, goes over the keys to narrowing down and capturing the customer base that will be most beneficial to your business.

Building a Culture of Training

April 20, 2018

Alex Van Abbema

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One shop’s dedicated approach to industry training keeps its techs on the cutting edge of vehicle technology.

How to Make Effective Facebook Videos

April 19, 2018

Alex Van Abbema

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Facebook videos are a great way to get your shop exposed on social media. With the new Facebook algorithm that promotes interactive content, having creative videos on your page that your customers can interact with is a great way to get your content seen.

Customer Communication in the Digital Age

April 18, 2018

Alex Van Abbema

3 Comments

Two shop owners detail how text message services helped improve their shop's customer service.

Lead: Following the Cash Flow

April 17, 2018

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As Aaron Stokes says, cash flow is the lifeblood of any business. Properly managing the cash in your shop and building a reserve is key to giving your operations some room for error.

The Anatomy of an Effective Shuttle Service

April 16, 2018

Alex Van Abbema

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How rethinking your customer shuttle service can transform both your brand and market presence.

Trending Stories
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ARTICLES

The Cost of Saying ‘No’

How to Bring Customers to a Rural Shop

8 Key Steps When Setting Goals for Your Shop

Adapting to Dominate Your Market

Executing a Successful Expansion

A Formula for Maximizing Efficiency in Each Bay

Market Your Mentality

Grow: Becoming a Social Media Guru

Are You a Social Media Non-Believer?

Multitask to Effectively Time Manage

Five Keys to Re-Engaging a Distracted Employee

Building an All-Star Team in a Small Town

Innovate: Preparing Your Business for Profitable Expansion

Transitioning to a New Management System

Working Your Way Up

Jim Lang on Carl Icahn, Dealerships' Market Share, Impact of Ride-Sharing

The Return: PartsTech

The Psychology of a Great First Impression

Finding (and Keeping) Great Employees

Innovate: Attracting Your Optimal Customer

Building a Culture of Training

How to Make Effective Facebook Videos

Customer Communication in the Digital Age

Lead: Following the Cash Flow

The Anatomy of an Effective Shuttle Service

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