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Working Your Way Up

In our June issue, we take a look at Katee Moore, service advisor at Williamsburg, Va.-based American Pride Automotive, and how she has been able to implement friendly, effective customer service along with an improved CSI score. But as Charlie Marcotte, owner of American Pride, can attest, her story goes far beyond simply raising the company’s CSI score.
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Lead: Following the Cash Flow

As Aaron Stokes says, cash flow is the lifeblood of any business. Properly managing the cash in your shop and building a reserve is key to giving your operations some room for error.
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