Videos | Ratchet+Wrench

December 15, 2021

Lee Smith, Parts and Accessories Sales Operations Manager at Toyota Motor North America, shares insights on the new Competitive Parts Pricing Initiative.

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OEC

Ask the Expert with OEC RepairLink: The Future of Vehicle Technology

November 1, 2021

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Jon Palazzo, Vice President of E-commerce at OEC, discusses upcoming emerging vehicle technology and how the use of OEM parts is becoming more vital than ever.

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BOLT ON TECHNOLOGY

Ask the Expert: Master Digital Inspections

September 1, 2021

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BOLT ON TECHNOLOGY's Director of Education, John "JB" Burkauser, joins Ratchet+Wrench to discuss the importance of communicating through digital inspections, along with some tips and tricks for utilizing the technology.

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OEC

Ask the Expert with OEC RepairLink: The Importance of Streamlining Your Workflow

September 1, 2021

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Jack Saunders, New Business Development at OEC, discusses how integrating your parts ordering catalog into your shop management system can boost efficiency and grow your business.

How Customers Balance Value, Quality, and Cost When Choosing a Shop

August 12, 2021

Ratchet+Wrench Staff Reporters

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How do customers navigate the world of repair shops in their markets? This interview explores why a more expensive shop might be the better value.

Dissecting the Standout Shop Website

August 6, 2021

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In this bonus Inside the Consumer's Mind episode, shop owners break down the features they've strategically spotlighted to build a strong online presence.

VIDEO: How to Create a Consistent Customer Experience

August 5, 2021

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This week's Inside the Consumer's Mind episode breaks down the keys to setting the right tone that keeps customers coming back.

What's Really Pulling In Potential Customers?

July 29, 2021

Megan Gosch

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When it comes to marketing the assets that make your operation stand out, some key blind spots could be holding your shop back.

Gauging Today's Repair Industry Perception

July 22, 2021

Ratchet+Wrench Staff Reporters

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Has progress been made when it comes to the customer perception of the modern repair shop? It depends who's asking.

Breaking Down the Repair Customer Experience

July 14, 2021

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From make and model to driving habits, Ratchet+Wrench's new video series looks at the demographics and past experiences that impact the repair shop customer journey.

Inside the Consumer's Mind: Breaking the Ice

July 14, 2021

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Catch today's sneak peek for an introduction to Ratchet+Wrench's new ongoing video series.

R+W Interview Series: Build Your Best Legal Line of Defense

July 7, 2021

Megan Gosch

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As vehicles become more complex and open new paths for liability, William Ferreira of the Automotive Defense Specialists shares his key tips to ensure you have a repair-savvy legal pro in your corner.

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BOLT ON TECHNOLOGY

Ask the Expert: Shop Communication

June 8, 2021

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Reach your customers no matter where they are on their digital journey.

Interview Series: GB Auto's Story Of Expansion

May 19, 2021

Ratchet+Wrench Staff Reporters

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Frank Kneller, CEO of GB Auto Service, details the company's rapid growth, how to add tire sales to a repair business, and the importance of apprenticeships.

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OEC

Ask the Expert with OEC RepairLink: The Future of Online Parts Ordering

April 26, 2021

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Stephany Love, associate product manager at OEC, delves into how the pandemic has affected online commerce, as well as the future of efficient parts ordering.

Build a Culture That Attracts Top Talent

April 21, 2021

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From a hospitality-based mentality to peer evaluations, the team at Foreign Affairs Auto explains how they've built an adaptable shop culture yielding long technician tenures.

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UpSwell

VIDEO: Ask the Expert - Good Data Yields Great Marketing

April 2, 2021

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In this special Ask the Expert video, Upswell Marketing president Tim Ross reveals how and why good data drives business forward

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BOLT ON TECHNOLOGY

Ask the Expert: Make the Shop Floor Work for You

March 30, 2021

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John (JB) Burkhauser, director of education at BOLT ON TECHNOLOGY discusses how you can increase your efficiency simply by setting up your shop floor effectively.

R+W Interview Series: Commit to Hiring the Right Fit

March 17, 2021

Megan Gosch

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When it comes to building a tight-knit team and an award-winning shop culture, Levon Arnold, owner of Long Arm Mechanics, it all starts with a commitment to hiring for fit, not convenience.

Interview Series: Empower Your Team to Drive Results

March 3, 2021

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A team of avid goal-setters share how they're training and investing in their team to spur professional development and grow their shop from within.

Interview Series: Adapting Your Goals For Future Growth

February 17, 2021

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It's one thing to set goals for the year ahead, but it's another to meet them. Tune in to see how Mitch Moncur of Denny's Auto has adapted his team's goals for sustainable success.

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Autoshop Solutions

Ask the Expert Video: 5 Steps to Success in 2021

January 28, 2021

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In this special presentation from Autoshop Solutions, CEO and founder Danny Sanchez reveals the 5 steps to success in 2021.

R+W Interview Series: 5 Key Lessons in Expansion

January 20, 2021

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Is your shop ready for an expansion? Dwayne Myers of Dynamic Automotive distills some of the most critical lessons his team learned through the process of growing the shop's operations and the takeaways that have lead the team to success.

R+W Interview Series: Why You Need to Take a Vacation

December 22, 2020

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Could running one shop really be more difficult than running five? Aspen Auto Clinic founder Greg Bunch shares how he's learned to hone a vision and delegate when it comes to battling burnout.

R+W Interview Series: Fall Back in Love With Your Business

December 16, 2020

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When you've hit a personal wall, how can you find new love for your business? Dave McClung, owner of Autobahn Automotive, shares how he lost enthusiasm for his shop, and how he found his way back, to incredible success.

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ARTICLES

Ask the Expert: Toyota's Competitive Pricing Initiative

Ask the Expert with OEC RepairLink: The Future of Vehicle Technology

Ask the Expert: Master Digital Inspections

Ask the Expert with OEC RepairLink: The Importance of Streamlining Your Workflow

How Customers Balance Value, Quality, and Cost When Choosing a Shop

Dissecting the Standout Shop Website

VIDEO: How to Create a Consistent Customer Experience

What's Really Pulling In Potential Customers?

Gauging Today's Repair Industry Perception

Breaking Down the Repair Customer Experience

Inside the Consumer's Mind: Breaking the Ice

R+W Interview Series: Build Your Best Legal Line of Defense

Ask the Expert: Shop Communication

Interview Series: GB Auto's Story Of Expansion

Ask the Expert with OEC RepairLink: The Future of Online Parts Ordering

Build a Culture That Attracts Top Talent

VIDEO: Ask the Expert - Good Data Yields Great Marketing

Ask the Expert: Make the Shop Floor Work for You

R+W Interview Series: Commit to Hiring the Right Fit

Interview Series: Empower Your Team to Drive Results

Interview Series: Adapting Your Goals For Future Growth

Ask the Expert Video: 5 Steps to Success in 2021

R+W Interview Series: 5 Key Lessons in Expansion

R+W Interview Series: Why You Need to Take a Vacation

R+W Interview Series: Fall Back in Love With Your Business

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