Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007. But in the years since, he has used his business acumen and a detailed, process-based management philosophy to grow his German-specialty shop.

Greg Buckley's Delaware shop is an example of a modern shop that's continually invested in new technology. In the first episode of the Ratchet+Wrench Interview Series, Buckley explains just how he's modernized his shop and how other shop owners can, too.