Ricky Jordan, owner of Fifth Gear Automotive, discusses his company's culture and what he's going to work on in 2020. 

Jonathan Ortiz, Ratchet+Wrench's newest online columnist and owner of Foreign Affairs Auto, shares his background and what readers can expect from his monthly column, including a look at the dynamics of a family-run business.

Ryan Clo of Dubwerx shares what he believes one of the largest mistake shop owners make when it comes to recruiting. 

Marketing director and customer service trainer at Mighty Auto Pro, Leigh Anne Best, shares how to make customers happy and common mistakes she sees being made in this area.

The owner of Avalon Motorsports and Urban Autocare shares common recruiting mistakes and how he staffed his latest shop. 

Last month, the Ratchet+Wrench Interview series featured Pride Auto Care owners Al and Vince Pridemore, as well as their director of training, Tye. This month, the conversation continues, as the trio explains how they've emphasized servant leadership in their Colorado-area shops.

Pride Auto Care owners and brothers Al, Dwight and Vince Pridemore (as well as their late brother, Darrell), have adopted two pillars in order to achieve their shop's success: provide the best training possible for staff, and operate with transparency and honesty.