Videos

Videos
Offering a unique, modern approach to storytelling, the Ratchet+Wrench Interview series covers the industry’s most pressing issues, progressive operational strategies and inspirational stories in one-on-one conversations with top industry professionals.

ARTICLES

RW Interview Series: David Askwith

David Askwith, director of operations for AutoStream Car Care in Maryland, describes how the business overcame three and half months of scraping by during the pandemic to hitting its best sales day in history.


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RW Interview Series: COVID-19 Government Assistance 101

Confused about the financial assistance, loans and benefits available to you through programs like the CARES Act? No worries. Ratchet+Wrench talked to Stuart Sorkin, managing partner at Business and Legal Advisors LLC, who has studied the act to find out exactly what you need to know about the Payment Protection Program, the financial assistance available, the application process, and how to determine the best route for your business.


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R+W Interview Series: Jonathan Ortiz

Jonathan Ortiz, Ratchet+Wrench's newest online columnist and owner of Foreign Affairs Auto, shares his background and what readers can expect from his monthly column, including a look at the dynamics of a family-run business.


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R+W Interview Series: Pride Auto Care Part 2

Last month, the Ratchet+Wrench Interview series featured Pride Auto Care owners Al and Vince Pridemore, as well as their director of training, Tye. This month, the conversation continues, as the trio explains how they've emphasized servant leadership in their Colorado-area shops.


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R+W Interview Series: Pride Auto Care

Pride Auto Care owners and brothers Al, Dwight and Vince Pridemore (as well as their late brother, Darrell), have adopted two pillars in order to achieve their shop's success: provide the best training possible for staff, and operate with transparency and honesty.


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R+W Interview Series: Brian Sump

Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007. But in the years since, he has used his business acumen and a detailed, process-based management philosophy to grow his German-specialty shop.


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R+W Interview Series: Greg Buckley

Greg Buckley's Delaware shop is an example of a modern shop that's continually invested in new technology. In the first episode of the Ratchet+Wrench Interview Series, Buckley explains just how he's modernized his shop and how other shop owners can, too.


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