On this episode of Ratchet+Wrench Radio, Cecil Bullard of the Institute for Automotive Business Excellence stops in to discuss how shop owners can overcome the technician shortage. Cecil discusses:

• Why raising labor rates is necessary to attract top talent
• A simple formula to raise rates today
• The need to create a career path for today's technician
• The importance of having the right atmosphere and benefits
• Why shops should proactively get involved in student programs
• Self-assessing your business model
• Why you need to constantly be recruiting
• The silver lining

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