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  • September 2023

    • September 2023

    PatriceO
    Lincoln
    Columnists

    Jones: Leading Like Lincoln

    Chris Jones
    Oct. 5, 2023
    Regarded as one of the greatest presidents in American History, Abraham Lincoln mastered many forms of communication.
    Nikola Stojadinovic
    A basketball coach draws up a play on his board.
    Columnists

    Jones: A Culture of Winning

    Chris Jones
    Sept. 7, 2023
    What shop owners can learn from the team culture of the Miami Heat
    Rachel Ko
    Perry Adams, founder of Adams Automotive in Houston, Texas.
    Repairer Profiles

    Perry Adams: In the Trenches with the Wrenches

    Chris Jones
    Sept. 7, 2023
    2023 Ratchet+Wrench All-Star Winner Perry Adams wants his team to win at work and in life.
    Rachel Spencer
    Repairer Profiles

    Rachel Spencer: Mastering a New Trade

    Kacey Frederick
    Sept. 6, 2023
    2023 Ratchet+Wrench All-Star Runner-Up Rachel Spencer tells the story of how she entered the industry and saved her shop.
    Joe Rush of Rush Automotive
    Repairer Profiles

    Joe Rush: A Return on Community Focus

    Alison Johnson
    Sept. 6, 2023
    2023 Ratchet+Wrench All-Star Runner-Up Joe Rush believes success starts with people and community.

    More content from September 2023

    Leah Quinto
    Topel's Service Center.
    Shop Views

    Shop View: Topel's Service Center, Inc.

    Chris Jones
    Sept. 1, 2023
    September marks the diamond anniversary of Topel's Service Center in Lake Mills, Wisconsin. The shop was founded in 1948 by Clifford Topel and passed on to his son, Dan, and daughter...
    Hispanolistic
    A service advisor speaks with a shop customer.
    Columnists

    Marconi: Vehicle Delivery Process: The First Step to Your Next Sale

    Joe Marconi
    Aug. 24, 2023
    The transaction isn't the end of the process—it the beginning of the next sale.
    A woman fills out a customer satisfaction form.
    Shop Customers

    Curating the Customer Experience

    Lindsey Gainer
    Aug. 23, 2023
    How collecting customer information can improve your service.
    Paolo Cordoni
    The best shops hire the right people but keep open communication with the techs they don't hire.
    Columnists

    Stokes: Never Stop Recruiting Technicians

    Aaron Stokes
    Aug. 21, 2023
    The search for good auto technicians doesn’t stop when you hire, that’s when it starts.
    WinnieVinzence
    A service advisor hands a customer her keys.
    Shop Customers

    What Stands Out? Connect Your Customers to Your Brand Story

    Kimanzi Constable
    Aug. 18, 2023
    A pair of auto repair shop owners on leveraging the power of your shop's uniqueness.
    Hispanolistic
    An automotive technician uses a tablet to get repair information to work on a car.
    Technology

    ADAPT: Intelligent Service: What AI Could Look Like in the Automotive Aftermarket

    Kacey Frederick
    Aug. 17, 2023
    A recent AAPEX webinar looks at what AI could mean for the industry.
    Arleisha McGirt/Authorized Shot Photography
    J.J. Mont, owner of J.J.’s Auto Service Center.
    Repairer Profiles

    The Mindful Leadership of J.J. Mont

    Tess Owings
    Aug. 16, 2023
    J.J. Mont of J.J.’s Auto Service Center in Waldorf, Maryland, uses a caring and straightforward approach to leading his shop.
    metamorworks
    A driver connects their smartphone to their vehicle Bluetooth. Connected vehicle data has become the point of contention between OEMs and the automotive aftermarket.
    Technology

    The Messy State of Right to Repair

    Kacey Frederick
    Aug. 14, 2023
    A recent agreement between major organizations has sparked doubt.
    Dmytro Varavin
    A technician working on a brake rotor.
    Operations

    Numbers: Auto Repair Shops by the Numbers

    Chris Jones
    Aug. 11, 2023
    A look at shop size, average repair order and revenue in independent auto repair shops in 2023.