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    • September 2023

    More content from September 2023

    Leah Quinto
    Topel's Service Center.
    September marks the diamond anniversary of Topel's Service Center in Lake Mills, Wisconsin. The shop was founded in 1948 by Clifford Topel and passed on to his son, Dan, and daughter...
    Sept. 1, 2023
    Hispanolistic
    A service advisor speaks with a shop customer.
    The transaction isn't the end of the process—it the beginning of the next sale.
    Aug. 24, 2023
    A woman fills out a customer satisfaction form.
    How collecting customer information can improve your service.
    Aug. 23, 2023
    Paolo Cordoni
    The best shops hire the right people but keep open communication with the techs they don't hire.
    The search for good auto technicians doesn’t stop when you hire, that’s when it starts.
    Aug. 21, 2023
    WinnieVinzence
    A service advisor hands a customer her keys.
    A pair of auto repair shop owners on leveraging the power of your shop's uniqueness.
    Aug. 18, 2023
    Hispanolistic
    An automotive technician uses a tablet to get repair information to work on a car.
    A recent AAPEX webinar looks at what AI could mean for the industry.
    Aug. 17, 2023
    Arleisha McGirt/Authorized Shot Photography
    J.J. Mont, owner of J.J.’s Auto Service Center.
    J.J. Mont of J.J.’s Auto Service Center in Waldorf, Maryland, uses a caring and straightforward approach to leading his shop.
    Aug. 16, 2023
    metamorworks
    A driver connects their smartphone to their vehicle Bluetooth. Connected vehicle data has become the point of contention between OEMs and the automotive aftermarket.
    A recent agreement between major organizations has sparked doubt.
    Aug. 14, 2023
    Dmytro Varavin
    A technician working on a brake rotor.
    A look at shop size, average repair order and revenue in independent auto repair shops in 2023.
    Aug. 11, 2023