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  • September 2023

    • September 2023

    PatriceO
    Lincoln
    Chris Jones
    Oct. 5, 2023
    Regarded as one of the greatest presidents in American History, Abraham Lincoln mastered many forms of communication.
    Nikola Stojadinovic
    A basketball coach draws up a play on his board.
    Chris Jones
    Sept. 7, 2023
    What shop owners can learn from the team culture of the Miami Heat
    Rachel Ko
    Perry Adams, founder of Adams Automotive in Houston, Texas.
    Chris Jones
    Sept. 7, 2023
    2023 Ratchet+Wrench All-Star Winner Perry Adams wants his team to win at work and in life.
    Rachel Spencer
    Kacey Frederick
    Sept. 6, 2023
    2023 Ratchet+Wrench All-Star Runner-Up Rachel Spencer tells the story of how she entered the industry and saved her shop.
    Joe Rush of Rush Automotive
    Alison Johnson
    Sept. 6, 2023
    2023 Ratchet+Wrench All-Star Runner-Up Joe Rush believes success starts with people and community.

    More content from September 2023

    Leah Quinto
    Topel's Service Center.
    Chris Jones
    Sept. 1, 2023
    September marks the diamond anniversary of Topel's Service Center in Lake Mills, Wisconsin. The shop was founded in 1948 by Clifford Topel and passed on to his son, Dan, and daughter...
    Hispanolistic
    A service advisor speaks with a shop customer.
    Joe Marconi
    Aug. 24, 2023
    The transaction isn't the end of the process—it the beginning of the next sale.
    A woman fills out a customer satisfaction form.
    Lindsey Gainer
    Aug. 23, 2023
    How collecting customer information can improve your service.
    Paolo Cordoni
    The best shops hire the right people but keep open communication with the techs they don't hire.
    Aaron Stokes
    Aug. 21, 2023
    The search for good auto technicians doesn’t stop when you hire, that’s when it starts.
    WinnieVinzence
    A service advisor hands a customer her keys.
    Kimanzi Constable
    Aug. 18, 2023
    A pair of auto repair shop owners on leveraging the power of your shop's uniqueness.
    Hispanolistic
    An automotive technician uses a tablet to get repair information to work on a car.
    Kacey Frederick
    Aug. 17, 2023
    A recent AAPEX webinar looks at what AI could mean for the industry.
    Arleisha McGirt/Authorized Shot Photography
    J.J. Mont, owner of J.J.’s Auto Service Center.
    Tess Owings
    Aug. 16, 2023
    J.J. Mont of J.J.’s Auto Service Center in Waldorf, Maryland, uses a caring and straightforward approach to leading his shop.
    metamorworks
    A driver connects their smartphone to their vehicle Bluetooth. Connected vehicle data has become the point of contention between OEMs and the automotive aftermarket.
    Kacey Frederick
    Aug. 14, 2023
    A recent agreement between major organizations has sparked doubt.
    Dmytro Varavin
    A technician working on a brake rotor.
    Chris Jones
    Aug. 11, 2023
    A look at shop size, average repair order and revenue in independent auto repair shops in 2023.