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  • June 2024

    • June 2024

    Columnists

    Jones: Playground Economics

    Chris Jones
    June 3, 2024
    Most of us didn't learn talent scouting in a class, we learned it at recess.
    Jose Caballero
    Leadership

    Building a Hall of Fame Roster

    Noah Brown
    May 30, 2024
    NFL coach Jimmy Johnson knew leadership throughout a team is necessary for success. Here’s how his philosophy can help your shop.
    Camerson Smith
    Shop Views

    Shop View: Shadetree Automotive 

    Kacey Frederick
    May 28, 2024
    From friendly service to hosting events for the whole family, Shadetree’s a community staple.
    Contributed
    Repairer Profiles

    Turning Problems into Blessings 

    Kacey Frederick
    May 23, 2024
    After recovering from addiction, Tim Ellison became a second-time shop owner with a mission to help others struggling.
    Caiaimage/Trevor Adeline
    Shop Customers

    Standardizing the Service Desk

    Tess Owings
    May 21, 2024
    AJ Nealy has streamlined customer interactions at all five of his locations.

    More content from June 2024

    Columnists

    Callahan: How Real Culture is Created

    Kathleen Callahan
    May 20, 2024
    Often, culture is defined by activities, perks, and an occasional free lunch, but that's not culture. True culture is about connection.
    skynesher
    Leadership

    Improvise, Adapt, and Overcome

    Nolan O'Hara
    May 16, 2024
    Learning to be proactive can help you stay relevant when times, people, and technology change.
    Columnists

    Silverstein: The Illusion of Transparency

    R. Dutch Silverstein
    May 14, 2024
    Every auto repair shop owner talks about offering transparent service, but is that just another marketing term?
    Zephyr18
    Education+Training

    Repairing Consumer Trust: The Motorist Assurance Program 

    Kacey Frederick
    May 13, 2024
    Automotive Maintenance and Repair Association President Jeffrey Cox goes in-depth on the organization working to bolster customers’ confidence in repair shops.
    AndreyPopov
    Human Resources

    Numbers: How Auto Repair Shops Pay Technicians

    Chris Jones
    May 9, 2024
    According to the 2024 Ratchet+Wrench Industry Survey Report, auto repair shop owners have five defined pay plans for technicians.