June 2024


Jones: Playground Economics

June 3, 2024
Most of us didn't learn talent scouting in a class, we learned it at recess.
Jose Caballero

Building a Hall of Fame Roster

May 30, 2024
NFL coach Jimmy Johnson knew leadership throughout a team is necessary for success. Here’s how his philosophy can help your shop.
Camerson Smith
Shop Views

Shop View: Shadetree Automotive 

May 28, 2024
From friendly service to hosting events for the whole family, Shadetree’s a community staple.
Repairer Profiles

Turning Problems into Blessings 

May 23, 2024
After recovering from addiction, Tim Ellison became a second-time shop owner with a mission to help others struggling.
Caiaimage/Trevor Adeline
Shop Customers

Standardizing the Service Desk

May 21, 2024
AJ Nealy has streamlined customer interactions at all five of his locations.

More content from June 2024


Callahan: How Real Culture is Created

May 20, 2024
Often, culture is defined by activities, perks, and an occasional free lunch, but that's not culture. True culture is about connection.

Improvise, Adapt, and Overcome

May 16, 2024
Learning to be proactive can help you stay relevant when times, people, and technology change.

Silverstein: The Illusion of Transparency

Every auto repair shop owner talks about offering transparent service, but is that just another marketing term?

Repairing Consumer Trust: The Motorist Assurance Program 

May 13, 2024
Automotive Maintenance and Repair Association President Jeffrey Cox goes in-depth on the organization working to bolster customers’ confidence in repair shops.
Human Resources

Numbers: How Auto Repair Shops Pay Technicians

May 9, 2024
According to the 2024 Ratchet+Wrench Industry Survey Report, auto repair shop owners have five defined pay plans for technicians.