July 2024


Numbers: Introducing the 2024 Ratchet+Wrench Industry Survey Report

July 1, 2024
This year's report contains new segments on technician learning, service advisors' impact on shops, and online scheduling data.

Jones: Whatever You Do, Do You

July 1, 2024
Knowing your customers and your purpose is paramount to staying focused and finding success.
Captured By Grace Photography

Primed to Specialize

June 27, 2024
How focusing on a specific niche can help your shop stand out from the rest.

Silverstein: Motivation: What Gets Your Motor Running? 

June 24, 2024
Is your business motivated by an internal desire to succeed, or a fear of failure and falling behind?

Going from Objections to Opportunities

June 21, 2024
Frank Leutz of Desert Car Cart says getting from deferred to 'Yes' may be easier than you think.

More content from July 2024

Boy Aaron Photography
Shop Profiles

Gaining Community: The Value of Industry Events 

June 20, 2024
2024 MWACA Best Places to Work winners Danny and Kelley Crawford share what these industry events offer them that keep them coming back.

Callahan: Don't Whine, Refine

June 17, 2024
Slow times happen and economic uncertainty is cyclical. Use this time to check your processes and prepare for growth.
Chalirmpoj Pimpisarn

The SOP: How to Fire an Underperforming Employee

June 13, 2024
What auto repair shop owners need to know about the termination process.
Repairer Profiles

'Improving My Industry'

June 10, 2024
Jason LaBonte learned how to use the resources he had to offer free training to every auto tech in his community. Now, he works with other shop owners so they can do the same....
Shop Customers

How to Handle a Customer Discrimination Complaint

June 6, 2024
When a customer feels they've been singled out or mistreated, follow these steps.