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  • July 2024

    • July 2024

    Operations

    Numbers: Introducing the 2024 Ratchet+Wrench Industry Survey Report

    Chris Jones
    July 1, 2024
    This year's report contains new segments on technician learning, service advisors' impact on shops, and online scheduling data.
    Columnists

    Jones: Whatever You Do, Do You

    Chris Jones
    July 1, 2024
    Knowing your customers and your purpose is paramount to staying focused and finding success.
    Captured By Grace Photography
    Operations

    Primed to Specialize

    Noah Brown
    June 27, 2024
    How focusing on a specific niche can help your shop stand out from the rest.
    Columnists

    Silverstein: Motivation: What Gets Your Motor Running? 

    R. Dutch Silverstein
    June 24, 2024
    Is your business motivated by an internal desire to succeed, or a fear of failure and falling behind?
    AndreyPopov
    Operations

    Going from Objections to Opportunities

    Tess Owings
    June 21, 2024
    Frank Leutz of Desert Car Cart says getting from deferred to 'Yes' may be easier than you think.

    More content from July 2024

    Boy Aaron Photography
    Shop Profiles

    Gaining Community: The Value of Industry Events 

    Kacey Frederick
    June 20, 2024
    2024 MWACA Best Places to Work winners Danny and Kelley Crawford share what these industry events offer them that keep them coming back.
    Columnists

    Callahan: Don't Whine, Refine

    Kathleen Callahan
    June 17, 2024
    Slow times happen and economic uncertainty is cyclical. Use this time to check your processes and prepare for growth.
    Chalirmpoj Pimpisarn
    Operations

    The SOP: How to Fire an Underperforming Employee

    Andy Tirado
    June 13, 2024
    What auto repair shop owners need to know about the termination process.
    Contributed
    Repairer Profiles

    'Improving My Industry'

    Kacey Frederick
    June 10, 2024
    Jason LaBonte learned how to use the resources he had to offer free training to every auto tech in his community. Now, he works with other shop owners so they can do the same....
    designer491
    Shop Customers

    How to Handle a Customer Discrimination Complaint

    Nolan O'Hara
    June 6, 2024
    When a customer feels they've been singled out or mistreated, follow these steps.