Podcast: Keys to Customer Retention and Higher Car Count | Connor Tracy

Oct. 24, 2023
If you have a growing concern about your monthly car count, Connor Tracy of Kukui is going to show you why the answer lies in your customer service processes and how to fix it.

In this episode, Connor Tracy, senior regional manager and director of partner relations at KUKUI, talks about ways shop owners can pinpoint gaps in their customer service sequence to increase the likelihood that customers keep coming back. 

Sponsored by Ford Motorcraft

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About the Author

Chris Jones | Editor

Chris Jones is the editor of Ratchet+Wrench magazine and host of its companion podcast, Ratchet+Wrench Radio, a weekly show featuring automotive professionals across the auto care landscape.

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