Podcast: How an App Can Turn Average Customers Into Loyal Members

June 26, 2024
In this episode, Jeremy Glassco and JJ Mont talk about what a customer engagement loyalty ladder is and why shops need it.

In this episode, Jeremy Glassco of App Fueled and JJ Mont of JJs Auto Service talk about how using an app has created higher loyalty and retention for JJs shop and why it's smart to market to the phone.

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About the Author

Chris Jones | Editor

Chris Jones is the editor of Ratchet+Wrench magazine and host of its companion podcast, Ratchet+Wrench Radio, a weekly show featuring automotive professionals across the auto care landscape.

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