Leadership is at the heart of all successful independent auto repair shops. As John Maxwell observes, “The single biggest way to impact an organization is to focus on leadership development. There is almost no limit to the potential of an organization that recruits good people, raises them up as leaders, and continually develops them.”
Astute leaders in auto repair shops can elevate their teams in professionalism while unlocking their full potential. Effective leaders drive team cohesion, a spirit of innovation, and enhance customer satisfaction. Every leader has a definitive style. Here’s what respondents of the 2024 Ratchet+Wrench Industry Survey Report said was their method of leading.
Direct involvement: 36%
“I get dirty on the shop floor and lead by example”
Visionary: 27%
“I focus on the big picture and inspire my team to succeed”
Hands-Off: 27%
“I trust my team with key decisions and am not afraid to delegate”
Democratic: 20%
“I encourage my staff’s input in decision-making”
Authoritarian: <1%
“It’s my way or it doesn’t get done”
