For auto repair shop owners, check-ins offer a regular opportunity to get to know a team member on a personal and professional level. You can gain valuable insight into how they perceive their workload, the shop’s workflow, their career aspirations and what they’d like to see improve in the shop.
Given this, what percentage of shop owners from the 2023 Ratchet+Wrench Industry Survey Report indicated that they did regular check-ins?
Chris Jones is group editorial director for the Vehicle Service & Repair Group at EndeavorB2B.
A multiple-award-winning editor and journalist, and a certified project manager, he provides editorial leadership for the auto care industry's most trusted automotive repair publications—Ratchet+Wrench, Modern Tire Dealer, National Oil & Lube News, FenderBender, ABRN, Professional Distributor, PTEN, Motor Age, and Aftermarket Business World.
