The Top Five: Podcasts That Resonated in 2025
Ratchet+Wrench is all about practical advice. And we're all about finding the best ways to deliver it. Whether you enjoy combing the pages of the magazine or listening to our podcasts, we're dedicated to delivering the content you need in the format that speaks to you. Here are the top five podcasts recorded by Ratchet+Wrench staff members in 2025.
1. Thinking About Selling your Shop? Here's how.
There are many factors that affect the valuation of your shop. Some require time and planning in order to maximize your sale price. In this episode, Jesse Jackson, owner of Mango Automotive, talks about things you can do to help the sale of your shop. She discusses factors that can get your shop a higher valuation and her road to expanding from 0 to 7 shops.
2. Time to Level Up - Real-World Best Practices That Actually Work
Shawn Dupuie, Senior Director of Sales and Operations at Bosch Auto Service, dig into what operational excellence looks like in today’s auto repair industry. They explore how to build a high-performance shop culture, use KPIs that actually drive results, retain top technicians, design effective pay plans, and more. Whether you're fixing challenges now or planning for the future, this podcast offers practical, experience-based insights to help your shop grow—and stay strong.
3. Effective Strategies for Attracting Top Technicians
Understanding how to attract the best talent for your shop will make the difference at the bottom line. Chris Lawson, founder of Technician Find, shares three sure-fire strategies for finding and attracting technicians to your shop and three ways to give them an offer they won’t refuse in this episode.
4. Taking Your Customer Service From Great to World Class
Glenn Piccolo, managing partner at Adams Automotive in Houston, Texas, breaks down the customer service framework behind Adams Automotive's seven-day service model. It's a philosophy they refer to as "auto hospitality." This podcast takes concepts that make retail successful and implements them into the shop's workflow for greater customer satisfaction and retention.
5. Understanding Every Minute of Your Effective Labor Rate
Time is money. Knowing how much it costs your shop to operate, down to the minute, will help you make operational decisions. In this episode, Becky Witt, owner of George Witt Service, discusses her career in the auto repair industry and how she's developed an innovative system of doing business by understanding the cost per minute.