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From Skateboard Star to Shop Repair Pro

Paul Hodowanic

May 3, 2021

Now the owner of an auto repair shop, Ollie’s skateboarding roots are ever-present.

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Customer Service

Turning Customer Engagement Into Education

Hanna Bubser

Dec. 17, 2019

10 Missions

7 Tips to Become a More Effective Listener

Maraya King

Sept. 25, 2019

How to get the most out of your interactions with customers

Customer Service

Increase Shop Efficiency and Revenue Using Digital Recommendations

Nov. 30, 2018

Tools such as BOLT ON TECHNOLOGY's Mobile Manager Pro eliminate the service counter and meet customers where they're most likely to respond—on their mobile devices...

Customer Service

Beginner’s Mind

Mitch Schneider

Nov. 1, 2018

While immersed in the process of editing his book, columnist Mitch Schneider was reminded of the role shop owners play in society.

Customer Service

Make a Difference While Building Your Bottom Line

Audra Fordin

Aug. 1, 2016

How to incorporate customer education into your brand

Repair Life

Winning Customers through Convenience

Anna Zeck

Sept. 1, 2015

How to implement a vehicle pickup and delivery service that grows sales

Customer Service

Do Your Customers Know the Difference Between Price and Value?

Joe Marconi

Aug. 1, 2015

When customers see the value your shop provides, they buy

Customer Service

How Shops Impact Car-Buying Decisions

Anna Zeck

Aug. 1, 2015

Charlie Gorman, former COO of the Equipment and Tool Institute, explains the results of the organization’s market research study on new car–buying preferences of consumers