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    0919_Topical_Manager
    Abby Patterson
    Sept. 4, 2019
    At just 23 years old, Lesueur runs the show at Oxford Automotive, creating a healthy culture from a millennial’s perspective.
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    Nora Johnson
    July 15, 2019
    Shop owner Gerry Frank shares how to find, hire and evaluate a customer service representative, as well as why you should invest in one.
    Mitch-Schneider
    Mitch Schneider
    Sept. 1, 2015
    When customers ask if estimates are free, it’s important to explain how one is formulated and where it lands in the repair process
    Cut-The-Jargon
    Anna Zeck
    Sept. 1, 2015
    How to turn insider industry lingo into meaningful customer conversations
    Arrow-Automotive-Transmission
    Ben Ross
    June 1, 2015
    A look inside Monte Craig’s enormous and immaculately kept Nevada shop
    Making-Online-Appointments-Effective
    Anna Zeck
    May 1, 2015
    How to manage an online appointment booking feature
    Customers-Explain-Why-They-Stay-Loyal
    Anna Zeck
    May 1, 2015
    Customers share what keeps them committed to their favorite shops