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Customer Service

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Ratchet+Wrench Management Conference

2019 All-Star Manager: Ben Lesueur

At just 23 years old, Lesueur runs the show at Oxford Automotive, creating a healthy culture from a millennial’s perspective.
Sept. 4, 2019
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2019 Ratchet+Wrench All-Star Awards

2019 All-Star Wild Card: Jen Monclus

Sept. 1, 2019
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Customer Service

How to Hire the Perfect CSR

July 15, 2019
Mitch-Schneider
Finance and Operations

The Art of the Estimate

Sept. 1, 2015
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Customer Service

Cut the Jargon

Sept. 1, 2015
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Shop View

Arrow Automotive Transmission Specialists

June 1, 2015
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Customer Service

Making Online Appointments Effective

May 1, 2015
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Customer Service

Customers Explain Why They Stay Loyal

May 1, 2015

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Ratchet+Wrench
Ratchet+Wrench is the resource for auto care and service center owners, operators, and managers to lead cutting-edge operations. It equips readers with the most progressive shop management strategies, tactics, and tools for future success through stories from real industry professionals and experts on issues that matter most to the automotive aftermarket.
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