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Customer Service

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Customer Service

From Skateboard Star to Shop Repair Pro

Now the owner of an auto repair shop, Ollie’s skateboarding roots are ever-present.
May 3, 2021
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Customer Service

Turning Customer Engagement Into Education

Dec. 17, 2019
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10 Missions

7 Tips to Become a More Effective Listener

Sept. 25, 2019
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Customer Service

Increase Shop Efficiency and Revenue Using Digital Recommendations

Nov. 30, 2018
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Customer Service

Beginner’s Mind

Nov. 1, 2018
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Customer Service

Make a Difference While Building Your Bottom Line

Aug. 1, 2016
Vehicle-Pickup
Repair Life

Winning Customers through Convenience

Sept. 1, 2015
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Customer Service

How Shops Impact Car-Buying Decisions

Aug. 1, 2015
Joe-Marconi
Customer Service

Do Your Customers Know the Difference Between Price and Value?

Aug. 1, 2015

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Ratchet+Wrench
Ratchet+Wrench is the resource for auto care and service center owners, operators, and managers to lead cutting-edge operations. It equips readers with the most progressive shop management strategies, tactics, and tools for future success through stories from real industry professionals and experts on issues that matter most to the automotive aftermarket.
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