Brian Sump went from the inaugural cover of Ratchet+Wrench in 2012 to becoming a sought-after industry influencer. He shares what it takes to go from a good shop to a great shop by being deliberate and strategic.
Keith Benline of Robert's Auto Service, who was featured in the inaugural issue of Ratchet+Wrench, shares how smartphones have changed the way consumers approach auto repair and what to do about it.
Nick Modesti has seen shops change a lot over the past decade. One thing he believes to be true: As shops modernize, doing the small things well over time still matters.
Good Judy Garage, a female and LGBT-owned shop, blazes a trail for women and the marginalized while it tackles areas many shop owners can relate to, and some they don’t.
How can you find the ideal partner to take your shop to the next level? Three shop owners share the top skills and traits they found in their perfect copilot.
For Rob Choisser, taking a step back from the toolbox and focusing on ways to improve the business has led to a number of improvements at his auto repair shop. Here's a look at how he manages his operation.