Rissy Sutherland talks to Michael Brewster, president of Gil's Garage Inc., about the challenges and opportunities of his thriving family auto shop. 

Shop owner Gary Pontious Jr. discusses how implementing an off-site office space is a worthwhile investment.

If you follow this eight-step procedure, the probability of the customer saying "yes" is going to go up, says Jennifer Monclus, certified sales and leadership trainer at Elite

Aaron Stokes discusses the ways in which shops can hit the goals they set for themselves.

Closing ratio can be broken down by many factors, including dollar amount, type (diagnostic, transmission, etc.), new customer, etc. Here's a system for better tracking closing ratio and knowing where you can improve your sales. Barry Barrett, director for RLO Training, shares his ins and outs of closing ratio.

This month, industry superstar Rissy Sutherland talks to Kukui CEO Todd Westerlund and Buckley Auto Care owner Greg Buckley about embracing technology and gaining from your online marketing.

This week, Ratchet+Wrench is launching the “How I Did It” series, where we look at some of the most successful shop owners throughout the industry, and the obstacles they overcame to take their business to the next level. Our first guest is Brian Sump, a former professional athlete who had no business experience prior to owning Denver-based Avalon Motorsports in 2007.

In this week's Innovate podcast, Chris Cloutier, shop technology expert and owner of Golden Rule Auto Care, joins the show to discuss the timeline of a shop's technology. The further along on the timeline you are, Cloutier says, the more efficient and productive your shop can be.

What do customers think of when they see your logo? In this week’s episode of the Lead podcast, Aaron Stokes discusses his thoughts on branding, and how you should represent your shop to the surrounding community.