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Podcasts

The Ratchet+Wrench Radio Network offers three tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

Webinars

Videos

Offering a unique, modern approach to storytelling, the Ratchet+Wrench Interview series covers the industry’s most pressing issues, progressive operational strategies and inspirational stories in one-on-one conversations with top industry professionals.

ARTICLES

Marketing

Podcast: Making Sense of Marketing

October 13, 2021

Ratchet+Wrench Staff Reporters

Are you marketing efficiently?

Podcast: Finding Your Balance

October 5, 2021

Ratchet+Wrench Staff Reporters

How much time is too much time to spend on your business?

0219_RW_Topical

BOLT ON TECHNOLOGY

Podcast: The Why and How of Social Media

October 4, 2021

Sponsored Content

Shana Steigerwalt, president and founder of Modern Driven Media, discusses tips and tricks for taking on social media as a shop owner.

Invest in the Future

Podcast: Develop a Plan for the Future

September 28, 2021

Shop Fix Academy Founder Aaron Stokes explains why now is a perfect time to plan for the future, so when the downturn comes, you're ready.

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Podcast: All-Star Award Runner Up Jeffrey Roy

September 21, 2021

Ratchet+Wrench Staff Reporters

Once close to closing his business, Jeffrey Roy shares how he's ensuring others don't go through the same struggles.

Lucas Underwood

Podcast: All-Star Runner Up Lucas Underwood

September 14, 2021

Ratchet+Wrench Staff Reporters

Hear from one of this year's top shops and how he's trying to change the industry.

Matt Lachowitzer

Podcast: Ratchet+Wrench All-Star Award Winner Matt Lachowitzer

September 7, 2021

Ratchet+Wrench Staff Reporters

From shop floor mentor to full-fledged community pillar, Matt Lachowitzer is driven to make an impact.

BOLT ON TECHNOLOGY

Ask the Expert: Master Digital Inspections

September 1, 2021

Sponsored Content

BOLT ON TECHNOLOGY's Director of Education, John "JB" Burkauser, joins Ratchet+Wrench to discuss the importance of communicating through digital inspections, along with some tips and tricks for utilizing the technology.

Ask the Expert with OEC RepairLink: The Importance of Streamlining Your Workflow

September 1, 2021

Sponsored Content

Jack Saunders, New Business Development at OEC, discusses how integrating your parts ordering catalog into your shop management system can boost efficiency and grow your business.

Customer Centric_Millennial_0617

What Makes a Bad Customer Experience?

August 31, 2021

Ratchet+Wrench Staff Reporters

Understanding what makes a good customer experience is as much about learning what to do as it is learning what not to do.

How to Deliver Bad Customer News

August 24, 2021

Claire Peterson

Customer service expert, professional speaker, and author Jeff Toister explains how to be the bearer of bad news without sacrificing customer relationships.

How to Tap the MSO Mindset

August 17, 2021

How can you prepare for the transition from single store to multi-shop operator? Shop Fix Academy's Aaron Stokes shares the key skill you can build an advance.

5 stars

How Customers Balance Value, Quality, and Cost When Choosing a Shop

August 12, 2021

Ratchet+Wrench Staff Reporters

How do customers navigate the world of repair shops in their markets? This interview explores why a more expensive shop might be the better value.

Podcast: Maximize Your Work Opportunity, Part 2

August 10, 2021

Mark Seawell, advisor training director for RLO Training, discusses strategies for getting the most work out of every car that comes in your garage.

Website Design

Dissecting the Standout Shop Website

August 6, 2021

In this bonus Inside the Consumer's Mind episode, shop owners break down the features they've strategically spotlighted to build a strong online presence.

phone

VIDEO: How to Create a Consistent Customer Experience

August 5, 2021

This week's Inside the Consumer's Mind episode breaks down the keys to setting the right tone that keeps customers coming back.

Can Trust Outweigh A Bad Customer Experience?

August 3, 2021

How is customer trust made and lost at the counter? Ryan Clo of Dubwerx explains.

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WEBINAR: From Trained to Retained

July 29, 2021

Sponsored Content

Watch Valvoline's most recent webinar to learn the link between effective employee training and retention.

pull in potential customers

What's Really Pulling In Potential Customers?

July 29, 2021

When it comes to marketing the assets that make your operation stand out, some key blind spots could be holding your shop back.

How to Talk Price with Transparency

July 27, 2021

How can you approach the sensitive topic of price without making customers feel vulnerable, overwhelmed, or taken advantage of? Dwayne Myers of Dynamic Automotive explains.

Gauging Today's Repair Industry Perception

July 22, 2021

Ratchet+Wrench Staff Reporters

Has progress been made when it comes to the customer perception of the modern repair shop? It depends who's asking.

car keys

Why Customers Return to a Bad Shop Experience

July 20, 2021

Plenty of repair customers settle for a below-average shop experience. How can shops stand out from the crowd and win them over? Aaron Stokes explains.

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Breaking Down the Repair Customer Experience

July 14, 2021

From make and model to driving habits, Ratchet+Wrench's new video series looks at the demographics and past experiences that impact the repair shop customer journey.

Maximize Your Work Opportunity

July 13, 2021

Mark Seawell, advisor training director for RLO Training, discusses what shops can do to build trust with customers ... and boost ARO in the process.

law

R+W Interview Series: Build Your Best Legal Line of Defense

July 7, 2021

As vehicles become more complex and open new paths for liability, William Ferreira of the Automotive Defense Specialists shares his key tips to ensure you have a repair-savvy legal pro in your corner.

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