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Your KPI-Tracking Guide

Shop View: V&F Auto

Market Your Mentality

Developing a Bachelor’s Degree for Service Technicians

Reducing Overtime Liabilities with Your Shop's Pay Structure

The KPI Tracker Profile

The Return: PartsTech

Culture. Morale. Profit.

3 Keys to Great Customer Service

Solving the Technician Shortage

Building an All-Star Team in a Small Town

The Four D's of Leadership

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Podcasts

The Ratchet+Wrench Radio Network offers three tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

Webinars

Ratchet+Wrench's 2018 quarterly webinar series will feature the industry's foremost experts delving into auto service's hottest topics

ARTICLES

Grow, Rissy

Grow: Fighting the Technician Shortage

June 19, 2018
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In June’s Grow podcast, Rissy Sutherland speaks with two members of NASTF’s Road to Great Technicians board, Jill Saunders and Donny Seyfer, whose objective is to recruit new technicians, train them and communicate their findings to the industry.
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How I Did It: Brian Sump

June 4, 2018
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This week, Ratchet+Wrench is launching the “How I Did It” series, where we look at some of the most successful shop owners throughout the industry, and the obstacles they overcame to take their business to the next level. Our first guest is Brian Sump, a former professional athlete who had no business experience prior to owning Denver-based Avalon Motorsports in 2007.
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Lead: The Basics of Branding

May 22, 2018
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What do customers think of when they see your logo? In this week’s episode of the Lead podcast, Aaron Stokes discusses his thoughts on branding, and how you should represent your shop to the surrounding community.
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Following the Cash Flow

Lead: Following the Cash Flow

April 17, 2018
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As Aaron Stokes says, cash flow is the lifeblood of any business. Properly managing the cash in your shop and building a reserve is key to giving your operations some room for error.
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Transforming Your Company's Culture

Innovate: Transforming Your Company's Culture

March 27, 2018
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Owner Bud Wildman shares how a simple meeting with ATI convinced him to heavily invest in improving the company culture at his shop. For Wildman, this process involved changing or removing negative energy in his shop, while infusing it with new employees who have a consistent positive attitude.
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Grow: Setting Up a Training Program

March 13, 2018
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As your shop grows, it’s vital to implement a structured training program for your entire staff. On this month’s Grow podcast, Rissy Sutherland discusses how to effectively set this program up with Chris Chesney and Brad Pellman.


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Inside VISION's Hi-Tech Training & Expo

March 6, 2018
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This week’s Ratchet+Wrench Radio podcast features four different management training course instructors from VISION this past week in Kansas City. Each presenter discusses takeaways from their classes and what their favorite parts of the conference are.


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Innovate: Grow Your Own Technicians

February 27, 2018
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Frank Leutz, president of Desert Car Care in Chandler, Ariz., joins Ratchet+Wrench Radio to discuss the importance of growing your own talent through an apprenticeship program, and how you can successfully attract young talent to your shop.
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Innovate: The Importance of 20 Groups

January 18, 2018
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Craig Noel, owner of Springfield, Ore.-based Sun Automotive, and member of Elite Pro Service for almost 8 years, discusses the importance of 20 Groups and how they helped him become a stronger owner and leader.
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