Multimedia

Topics

Podcasts

The Ratchet+Wrench Radio Network offers three tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

 


Google Podcasts
 

Webinars

Ratchet+Wrench's 2019 quarterly webinar series features the industry's foremost experts delving into auto service's hottest topics

Videos

Offering a unique, modern approach to storytelling, the Ratchet+Wrench Interview series covers the industry’s most pressing issues, progressive operational strategies and inspirational stories in one-on-one conversations with top industry professionals.

ARTICLES

Innovate: Recruiting Techs

Ben Pohl, graduate and automotive tutor at College of DePage in Illinois, shares his thoughts on what makes an effective tech program and what shop owners can do to attract a top quality tech. 


Read More

R+W Interview Series: Pride Auto Care Part 2

Last month, the Ratchet+Wrench Interview series featured Pride Auto Care owners Al and Dwight Pridemore, as well as their director of training, Tyler. This month, the conversation continues, as the trio explains how they've emphasized servant leadership in their Colorado-area shops.
Read More

Innovate: Feeding the Monster

On this week's Innovate episode of Ratchet+Wrench Radio, Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.   
Read More

Grow: Become a Talent Magnet

On this month's Grow episode of Ratchet+Wrench Radio, Rick White, president and lead coach of 180Biz, shares his tips for improving shop culture in order to attract the best talent in the industry. 


Read More

R+W Interview Series: Pride Auto Care

Pride Auto Care owners and brothers Al, Dwight and Vince Pridemore (as well as their late brother, Darrell), have adopted two pillars in order to achieve their shop's success: provide the best training possible for staff, and operate with transparency and honesty.


Read More

R+W Interview Series: Brian Sump

Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007. But in the years since, he has used his business acumen and a detailed, process-based management philosophy to grow his German-specialty shop.


Read More