Being in New York, columnist Joe Marconi was in the midst of one of the hardest hit areas by the pandemic. In this podcast, he shares difficult decisions he had to make over the past few months, as well as words of advice. 

Face masks have become a wardrobe staple. In order to put customers at ease and keep employees safe, wearing them is essential during the pandemic. It can also be a great additional profit center to your auto repair facility.

This week, we reported on optimistic news indicating the industry may be on it's way to returning to normal and an update on government funding. 

This week, we look at what the SBA is doing to ensure small businesses get their PPP money, a possible "Cash For Clunkers" reappearance and what Google and Apple are doing to fight the pandemic.

When you think of customer service, what's the first thing that comes to mind? For a lot of people, especially Millennials and Gen-Zers, it's all about convenience; customers will go to the first place that can get them what they need. A way to provide that convenient, 24/7 service? Utilizing an online chat platform.

In this episode of the Grow segment, Ratchet+Wrench staff writer Abby Patterson sat down with Rob Infantino, founder and CEO of Openbay, about the opportunities that an online chat platform can bring to the table.

With the coronavirus pandemic affecting businesses worldwide, auto repair shop operators are having to get creative. Dwayne Myers, owner of Dynamic Automotive, Ratchet+Wrench Management Conference speaker, and All-Star Award winner, talks with staff writer Abby Patterson about ways they've switched up usual business practices to keep the business moving.

Tips for managing cash flow, bringing customers in and keeping employees safe during this stressful time. 

Andy Massoll, owner of The Detroit Garage in Farmington, Mich., shares how he got the word out about concerns he has for the future of the automotive repair industry, specifically telematics. 

This week, Ratchet+Wrench continues to cover the coronavirus with resources that show which states are deeming automotive repair shops "essential businesses" and a list that shows the current state of the industry in terms of car count and ARO. 

With the coronavirus pandemic underway, many shop owners are wondering how to keep business afloat. While some of us have the luxury of working from home (like all of us at Ratchet+Wrench), shop owners don't have that choice. So, how can shop owners get through this difficult time and keep business going?

President and shop owner, Jimmy Alauria of 3A Automotive Service, and one of this year's Ratchet+Wrench Management Conference speakers, talks with our staff writer, Abby Patterson, on how shops can stay proactive.

Greg Bunch, owner of Aspen Auto Clinic, shares the mindshift that needs to take place in order to switch from running one location to multiple and how to go about doing that. 

This week, we're offering tips from other shop owners on how to handle COVID-19. 

In this week's round-up, we touch on the Nashville tornado, the coronavirus and Amazon's implications on the auto industry. 

In this episode of From the Editors, vice president of content Bryce Evans and editorial director Anna Zeck dive deeper into three unique stories of triumphing over adversity, and how this month’s feature on the Best Workplaces ties into that concept. 

It's fun to make New Year's resolutions, but so many of us struggle to stick to them. In fact, a recent study from Strava found that approx. 80 percent of people who make New Year's resolutions drop them by the second week of February (so, yeah, right about now). If you are one of the many that contribute to this statistic, it may be time to find a better approach.