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Podcasts

The Ratchet+Wrench Radio Network offers three tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

 


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Webinars

Ratchet+Wrench's 2020 quarterly webinar series features the industry's foremost experts delving into auto service's hottest topics

Videos

Offering a unique, modern approach to storytelling, the Ratchet+Wrench Interview series covers the industry’s most pressing issues, progressive operational strategies and inspirational stories in one-on-one conversations with top industry professionals.

ARTICLES

RW All-Star Awards: Admin

Known as the behind-the-scenes helper that takes on any challenge that comes her way, Susan Boone took the prize for this year's All-Star Awards in the administrative support category. To Craftsman Auto Care, she was an integral part of getting through the COVID-19 pandemic lows.


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RW All-Star Awards: Shop Worker

Becky Merlini, service advisor of Adams Autoworx in Castro Valley, Calif., was named this year's Best Shop Worker for a reason. While she came to work for owner Bill Adams with no automotive experience whatsoever, her ability to form trust and intimacy with customers made her stand out.


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high five

Grow: How to Identify Team Players

Lindsay Whalen, a two-time Olympic gold medalist and four-time WNBA champion, talks about some of the leadership principles she now utilizes as a college basketball coach at the University of Minnesota. Many of her strategies, such as identifying great assistants, offer relevant tips for those that operate auto repair facilities.


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Life Vest

How I Did It: Kept My Business Alive

Being in New York, columnist Joe Marconi was in the midst of one of the hardest hit areas by the pandemic. In this podcast, he shares difficult decisions he had to make over the past few months, as well as words of advice. 


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face mask

Grow: An Additional Profit Center

Face masks have become a wardrobe staple. In order to put customers at ease and keep employees safe, wearing them is essential during the pandemic. It can also be a great additional profit center to your auto repair facility.


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message

Grow: Adapting to an Online Chat Platform

When you think of customer service, what's the first thing that comes to mind? For a lot of people, especially Millennials and Gen-Zers, it's all about convenience; customers will go to the first place that can get them what they need. A way to provide that convenient, 24/7 service? Utilizing an online chat platform.

In this episode of the Grow segment, Ratchet+Wrench staff writer Abby Patterson sat down with Rob Infantino, founder and CEO of Openbay, about the opportunities that an online chat platform can bring to the table.

 


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COVID-19

Innovate: Changing Up Business Practices

With the coronavirus pandemic affecting businesses worldwide, auto repair shop operators are having to get creative. Dwayne Myers, owner of Dynamic Automotive, Ratchet+Wrench Management Conference speaker, and All-Star Award winner, talks with staff writer Abby Patterson about ways they've switched up usual business practices to keep the business moving.


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This Week in News

Listen: This Week's Top News Stories

This week, Ratchet+Wrench continues to cover the coronavirus with resources that show which states are deeming automotive repair shops "essential businesses" and a list that shows the current state of the industry in terms of car count and ARO. 


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coronavirus

Grow: Overcoming the Coronavirus Pandemic

With the coronavirus pandemic underway, many shop owners are wondering how to keep business afloat. While some of us have the luxury of working from home (like all of us at Ratchet+Wrench), shop owners don't have that choice. So, how can shop owners get through this difficult time and keep business going?

President and shop owner, Jimmy Alauria of 3A Automotive Service, and one of this year's Ratchet+Wrench Management Conference speakers, talks with our staff writer, Abby Patterson, on how shops can stay proactive.


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