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Podcasts

The Ratchet+Wrench Radio Network offers three tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

Webinars

Ratchet+Wrench's 2020 quarterly webinar series features the industry's foremost experts delving into auto service's hottest topics

Videos

Offering a unique, modern approach to storytelling, the Ratchet+Wrench Interview series covers the industry’s most pressing issues, progressive operational strategies and inspirational stories in one-on-one conversations with top industry professionals.

ARTICLES

burnoutseries

R+W Interview Series: Aaron Stokes on How Burnout Holds You Back

December 1, 2020

AutoFix owner Aaron Stokes shares the industry ups and downs that led him to some serious burnout and the strategies that helped get him back on track.

burnout

Why Burnout Is Holding You Back

December 1, 2020

Throughout the month of December, Ratchet+Wrench is connecting with industry insiders to learn how they're overcoming burnout.

RW Webinar

WEBINAR: Managing a Busy Shop

November 25, 2020

How to manage your workflow and make the most of a busy shop.

RW Webinar

WEBINAR: Changing Technology in 2021

November 25, 2020

How to take advantage of changing vehicle technology, and profit.

money

Tips for Managing Shop Finances and Forecasting

November 25, 2020

Hear from Ledge CEO Alex Woodie, a CPA by trade who specializes in working with auto-related businesses to help them get their finances in order.

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RW Interview Series: Bob Greenwood

November 17, 2020

Bob Greenwood explains why specialization is the future of auto repair.

planning

Lead: Overcoming Analysis Paralysis

November 17, 2020

Monthly guest Aaron Stokes talks pushing past the urge to perfect your plans and how to keep your business moving forward as challenges arise.

money

How Discount Coupons May Destroy Your Business

November 9, 2020

Thinking of promoting your business with discounts and coupons? Take Frank Leutz's advice from personal experience: don't.

In this episode, Leutz and co-host Susie Sockets discuss when discount coupons go completely wrong and how they could negatively impact your business.

time management

Lead: Budgeting Time for ROI

October 27, 2020

How do you set boundaries, identify misspent time and budget your time for maximum ROI? Monthly guest Aaron Stokes talks through the dos and don'ts of time management.

Brian Sump

From the Editors: Industry Trends—Then and Now

October 20, 2020

How has the industry changed over the last eight years? Editors Bryce Evans and Anna Zeck share the best strategies Ratchet+Wrench has learned from shop owners through the years.

thumbs up

Why Employee Incentives Aren't the Solution

October 12, 2020

Monthly podcast guest Frank Leutz, owner of Desert Car Care in Chandler, Ariz., shares just why employee incentive plans aren't the solution to engaging employees.

retirement

RW Interview Series: Dave Striegel

October 10, 2020

Dave Striegel, owner of Elizabeth AutoCare, has been factoring in his successor's feedback for over a decade. Learn some of his top tips on planning for retirement in this month's Ratchet+Wrench Interview Series.

sun devil

Connecting A Community

October 5, 2020

Hear how a local shop's helping a young car aficionado fix his dream truck and connecting a community in the process.

2020 Mindset

Lead: Replacing Key Staff

September 28, 2020

How will you know when it's time to cut ties? Aaron Stokes talks tips and strategies for making the toughest of calls.

R+W Interview: Susan Boone

September 24, 2020

Learn more about our 2020 Ratchet+Wrench All-Star Award winner in the administrative support category, Susan Boone of Craftsman Auto Care.

R+W Interview: Brakes for Breasts

September 23, 2020

Learn more about 2020 Ratchet+Wrench All-Star Award winners Leigh Anne Best and Laura Frank, founders of Brakes for Breasts.

RW Interview: Phil Christensen

September 23, 2020

Learn more about our 2020 Ratchet+Wrench All-Star Award winner in the management category, Phil Christensen of BG Automotive.

RW Webinar

WEBINAR: Managing a Busy Shop

September 15, 2020

How to manage your workflow and make the most of a busy shop.

RoboTire

Ransomware Attacks Are More Common Than You Think

September 8, 2020

Think you're immune to ransomware attacks? That's what most business owners think, to their detriment.

RW All-Star Awards: Admin

September 1, 2020

Known as the behind-the-scenes helper that takes on any challenge that comes her way, Susan Boone took the prize for this year's All-Star Awards in the administrative support category. To Craftsman Auto Care, she was an integral part of getting through the COVID-19 pandemic lows.

RW All-Star Awards: Shop Worker

September 1, 2020

Becky Merlini, service advisor of Adams Autoworx in Castro Valley, Calif., was named this year's Best Shop Worker for a reason. While she came to work for owner Bill Adams with no automotive experience whatsoever, her ability to form trust and intimacy with customers made her stand out.

high five

Grow: How to Identify Team Players

August 31, 2020

Lindsay Whalen, a two-time Olympic gold medalist and four-time WNBA champion, talks about some of the leadership principles she now utilizes as a college basketball coach at the University of Minnesota. Many of her strategies, such as identifying great assistants, offer relevant tips for those that operate auto repair facilities.

RoboTire

Innovate: A Tire Changing Robot

August 27, 2020

The brains behind a robot that can change a set of tires in roughly 10 minutes discusses the inspiration behind his company.

Solve a Drop in Efficiency or Productivity

August 27, 2020

All too often in the industry, shops track these numbers, or KPIs in general, but have little idea how to interpret or make business decisions based off those numbers—especially when they fall short of set goals.

RW Interview Series: Parker Davis

August 19, 2020

Parker Davis, owner of Broad Stroke in Snohomish, Wash., shares his background and why he started to pay attention to ARO.

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