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Podcasts

The Ratchet+Wrench Radio Network offers three tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

Webinars

Ratchet+Wrench's 2020 quarterly webinar series features the industry's foremost experts delving into auto service's hottest topics

Videos

Offering a unique, modern approach to storytelling, the Ratchet+Wrench Interview series covers the industry’s most pressing issues, progressive operational strategies and inspirational stories in one-on-one conversations with top industry professionals.

ARTICLES

mobile

How to Build Emotional Customer Connections Post-COVID

May 4, 2021

How do your customers feel about your shop and what could that emotional impact mean for your bottom line? Desert Car Care's Frank Leutz explains.

giving back

How a Small Shop Launched Its Own 501c3

April 27, 2021

How do create and incorporate a community giving program into your shop's day to day operations? Levon Arnold of Long Arm Mechanics explains how he made it happen.

ATE04

Ask the Expert with OEC RepairLink: The Future of Online Parts Ordering

April 26, 2021

Sponsored Content

Stephany Love, associate product manager at OEC, delves into how the pandemic has affected online commerce, as well as the future of efficient parts ordering.

foreign affairs

Build a Culture That Attracts Top Talent

April 21, 2021

From a hospitality-based mentality to peer evaluations, the team at Foreign Affairs Auto explains how they've built an adaptable shop culture yielding long technician tenures.

remodel

How to Time Your Next Shop Remodel

April 20, 2021

A tired, outdated operation can have a bigger impact on your shop's bottom line than you may realize. Aaron Stokes outlines the signs you may be due for a remodel and how to start the process in the latest episode of Ratchet+Wrench Radio.

hola

Podcast: Becoming A Bilingual Business

April 13, 2021

Shops need to service more than just the English-speaking customer. Howie Berman of the American Council on the Teaching of Foreign Languages outlines how to cater to a multilingual customer base.

youtube

Simple Tips to Optimize Your YouTube SEO

April 6, 2021

You don't have to be a Youtube influencer to grow your following and market your shop. Frank Leutz, shares how you can make the most of the video content you already have.

VIDEO: Ask the Expert - Good Data Yields Great Marketing

April 2, 2021

Sponsored Content

In this special Ask the Expert video, Upswell Marketing president Tim Ross reveals how and why good data drives business forward

BOLT ON TECHNOLOGY

Podcast: Making Appointments in 2021

March 31, 2021

Bolt On Director of Education John Burkhauser discusses driving and appointment trends of the second COVID summer and what shop owners can expect (and how to prepare) for an influx of used vehicles.

target

A Beginner's Guide to Geofencing

March 30, 2021

What exactly is geofencing and how can repair shops use the tool to target new customers? Marketing expert Megan Williams explains.

BOLT ON TECHNOLOGY

Ask the Expert: Make the Shop Floor Work for You

March 30, 2021

Sponsored Content

John (JB) Burkhauser, director of education at BOLT ON TECHNOLOGY discusses how you can increase your efficiency simply by setting up your shop floor effectively.

Aspen Auto Clinic Best Workplaces

Unlock the Power of the Working Interview

March 23, 2021

Working interviews can help you find your best new hire, but there are some caveats to making the most of the process. Greg Bunch shares a few key tips the Aspen Auto Clinic team has learned through the years.

longarmteam

R+W Interview Series: Commit to Hiring the Right Fit

March 17, 2021

When it comes to building a tight-knit team and an award-winning shop culture, Levon Arnold, owner of Long Arm Mechanics, it all starts with a commitment to hiring for fit, not convenience.

0220_EditLetter

How Thinking Small Can Boost Shop Efficiency

March 16, 2021

Most shop owners are in a hurry to grow, but Shop Fix Academy's Aaron Stokes explains how thinking like a small shop can help maximize efficiency in shops of all shapes and sizes.

retirement_cropped

Creating a Retirement Plan

March 9, 2021

Ratchet+Wrench Staff Reporters

This week's podcast delves into the importance of retirement plans and why they will play a pivotal role in recruiting the next generation of technicians.

goals

Interview Series: Empower Your Team to Drive Results

March 3, 2021

A team of avid goal-setters share how they're training and investing in their team to spur professional development and grow their shop from within.

phone

How to Overcome Gatekeepers And Reach Decision-Makers

March 2, 2021

When your emails go unread and your calls are never returned, how do make it past internal gatekeepers to build the partnerships that can grow your business? Frank Leutz has a few ideas.

taxes

Tax Updates From a Pro

February 23, 2021

From the latest round of PPP to employee retention credits, CPA Eric Joern with James Hamlin & Co. breaks down the latest legislative updates impacting 2020 tax filings.

calendar

Interview Series: Adapting Your Goals For Future Growth

February 17, 2021

It's one thing to set goals for the year ahead, but it's another to meet them. Tune in to see how Mitch Moncur of Denny's Auto has adapted his team's goals for sustainable success.

checklist

How to Make the Most of a Slow Season

February 16, 2021

Some months are bound to be busier than others, but a slow period doesn't have to be a total loss.

mechanic

New Shop Experience Unites Community

February 9, 2021

In the latest episode of Ratchet+Wrench Radio, shop owner Jeff Baker shares how hear how a simple Facebook post has energized an entire community and given locals a hands-on introduction to auto repair.

EV plug

Electric Vehicles: Major Disruption or Major Opportunity?

February 2, 2021

In the latest episode of Ratchet+Wrench Radio monthly podcast guest Frank Leutz talks EVs and the industry changes an electrified future could set in motion.

Autoshop Solutions

Ask the Expert Video: 5 Steps to Success in 2021

January 28, 2021

Sponsored Content

In this special presentation from Autoshop Solutions, CEO and founder Danny Sanchez reveals the 5 steps to success in 2021.

phone

The Changing Landscape of Online Reviews

January 26, 2021

How has COVID-19 changed the way customers use and search through online reviews? Brett Steele, director of auto services for Podium, breaks down the shifts business owners should have on their radar.

open

R+W Interview Series: 5 Key Lessons in Expansion

January 20, 2021

Is your shop ready for an expansion? Dwayne Myers of Dynamic Automotive distills some of the most critical lessons his team learned through the process of growing the shop's operations and the takeaways that have lead the team to success.

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