Multimedia

Topics

Podcasts

The Ratchet+Wrench Radio Network offers three tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

 


Google Podcasts
 

Webinars

Ratchet+Wrench's 2020 quarterly webinar series features the industry's foremost experts delving into auto service's hottest topics

Videos

Offering a unique, modern approach to storytelling, the Ratchet+Wrench Interview series covers the industry’s most pressing issues, progressive operational strategies and inspirational stories in one-on-one conversations with top industry professionals.

ARTICLES

money

How Discount Coupons May Destroy Your Business

Thinking of promoting your business with discounts and coupons? Take Frank Leutz's advice from personal experience: don't.

In this episode, Leutz and co-host Susie Sockets discuss when discount coupons go completely wrong and how they could negatively impact your business.


Read More
retirement

RW Interview Series: Dave Striegel

Dave Striegel, owner of Elizabeth AutoCare, has been factoring in his successor's feedback for over a decade. Learn some of his top tips on planning for retirement in this month's Ratchet+Wrench Interview Series.


Read More

RW All-Star Awards: Admin

Known as the behind-the-scenes helper that takes on any challenge that comes her way, Susan Boone took the prize for this year's All-Star Awards in the administrative support category. To Craftsman Auto Care, she was an integral part of getting through the COVID-19 pandemic lows.


Read More

RW All-Star Awards: Shop Worker

Becky Merlini, service advisor of Adams Autoworx in Castro Valley, Calif., was named this year's Best Shop Worker for a reason. While she came to work for owner Bill Adams with no automotive experience whatsoever, her ability to form trust and intimacy with customers made her stand out.


Read More
high five

Grow: How to Identify Team Players

Lindsay Whalen, a two-time Olympic gold medalist and four-time WNBA champion, talks about some of the leadership principles she now utilizes as a college basketball coach at the University of Minnesota. Many of her strategies, such as identifying great assistants, offer relevant tips for those that operate auto repair facilities.


Read More