How to manage your workflow and make the most of a busy shop. 

Lindsay Whalen, a two-time Olympic gold medalist and four-time WNBA champion, talks about some of the leadership principles she now utilizes as a college basketball coach at the University of Minnesota. Many of her strategies, such as identifying great assistants, offer relevant tips for those that operate auto repair facilities.

The brains behind a robot that can change a set of tires in roughly 10 minutes discusses the inspiration behind his company. 

Being in New York, columnist Joe Marconi was in the midst of one of the hardest hit areas by the pandemic. In this podcast, he shares difficult decisions he had to make over the past few months, as well as words of advice. 

Face masks have become a wardrobe staple. In order to put customers at ease and keep employees safe, wearing them is essential during the pandemic. It can also be a great additional profit center to your auto repair facility.

This week, we reported on optimistic news indicating the industry may be on it's way to returning to normal and an update on government funding. 

This week, we look at what the SBA is doing to ensure small businesses get their PPP money, a possible "Cash For Clunkers" reappearance and what Google and Apple are doing to fight the pandemic.

When you think of customer service, what's the first thing that comes to mind? For a lot of people, especially Millennials and Gen-Zers, it's all about convenience; customers will go to the first place that can get them what they need. A way to provide that convenient, 24/7 service? Utilizing an online chat platform.

In this episode of the Grow segment, Ratchet+Wrench staff writer Abby Patterson sat down with Rob Infantino, founder and CEO of Openbay, about the opportunities that an online chat platform can bring to the table.

With the coronavirus pandemic affecting businesses worldwide, auto repair shop operators are having to get creative. Dwayne Myers, owner of Dynamic Automotive, Ratchet+Wrench Management Conference speaker, and All-Star Award winner, talks with staff writer Abby Patterson about ways they've switched up usual business practices to keep the business moving.

Tips for managing cash flow, bringing customers in and keeping employees safe during this stressful time. 

Andy Massoll, owner of The Detroit Garage in Farmington, Mich., shares how he got the word out about concerns he has for the future of the automotive repair industry, specifically telematics. 

This week, Ratchet+Wrench continues to cover the coronavirus with resources that show which states are deeming automotive repair shops "essential businesses" and a list that shows the current state of the industry in terms of car count and ARO. 

With the coronavirus pandemic underway, many shop owners are wondering how to keep business afloat. While some of us have the luxury of working from home (like all of us at Ratchet+Wrench), shop owners don't have that choice. So, how can shop owners get through this difficult time and keep business going?

President and shop owner, Jimmy Alauria of 3A Automotive Service, and one of this year's Ratchet+Wrench Management Conference speakers, talks with our staff writer, Abby Patterson, on how shops can stay proactive.