Bruce Howes is the owner of Atlantic Motorcar Center in Wiscasset, Maine. For years, Howes has used process maps to train his staff, run his shop, and ensure success. 

Gerry Frank is the founder of Repair Shop Coach and owner of Auto Repair Technology, both located in Brook Park, Ohio. According to a recent Ratchet+Wrench article, Frank is a “prophet with numbers,” one who took his shop to more than $1 million in revenue in the first year.

During the podcast, we discuss a formula to help shop owners succeed. In Frank’s own words, the formula is at the full link below. Good luck!

Lucas Underwood is the owner of L & N Performance Parts in Blowing Rock, North Carolina. Today on R+W Radio, Lucas shares how rewarding—and simple—it is to go the extra step for your clients, and what the concept of extreme ownership means to him.

Pre-sell. Be a promoter. And never, ever stop advertising. This week on Ratchet+Wrench Radio, Aaron Stokes tells it like it is. 

Jeff Matt is the owner of Victory Auto Service & Glass, a six-shop operation in Minnesota (five) and Florida (one). Today, Matt shares his experience working at a shop where customer service was nonexistent, and how he leveraged that experience into a successful multi-shop business (and the old-school media he uses to keep it going). 

Rolland Trowbridge is the owner/operator of Trinity Sails & Repair in Nome, Alaska, the only shop for hundreds of miles. Perched on the western coast of Alaska at the edge of the Arctic Sea, Trowbridge faces some unique shop challenges in the frozen north. Hear the conclusion of his story in part 2 of 2 this week. 

Rolland Trowbridge is the owner/operator of Trinity Sails & Repair in Nome, Alaska, the only shop for hundreds of miles. Perched on the western coast of Alaska at the edge of the Arctic Sea, Trowbridge faces some unique shop challenges in the frozen north. Hear his story in part 1 of 2 this week. 

Robert Ohlmann's shop was struggling. He found a mentor, however, and things started to change—he listened, learned, and turned his process around. Now Tony's Brake & Alignment is thriving. Hear his story today on Ratchet+Wrench Radio.

Matthew Roayaee, owner of Auto Check Elite in Katy, Texas, boosts company morale by providing breakfast, lunch, and focusing on traditions around his business. 

Brian Bowersock discusses his experience with his television show and how he channels his passions, hobbies, and goals into his three San Diego shops. 

Aaron Stokes discusses his 2019 goals: the whiteboard vision, the shop floor implementation, and how he motivates his staff to get there.