Multimedia

Topics

Podcasts

The Ratchet+Wrench Radio Network offers three tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

Webinars

Ratchet+Wrench's 2019 quarterly webinar series features the industry's foremost experts delving into auto service's hottest topics

ARTICLES

R+W Interview Series: Brian Sump

Brian Sump is not your typical shop owner. A former professional athlete, Sump had never turned a wrench in a shop before starting Denver-based Avalon Motorsports in 2007. But in the years since, he has used his business acumen and a detailed, process-based management philosophy to grow his German-specialty shop.


Read More

How I Did It: Gerry Frank's Blueprint for Success

Gerry Frank is the founder of Repair Shop Coach and owner of Auto Repair Technology, both located in Brook Park, Ohio. According to a recent Ratchet+Wrench article, Frank is a “prophet with numbers,” one who took his shop to more than $1 million in revenue in the first year.

During the podcast, we discuss a formula to help shop owners succeed. In Frank’s own words, the formula is at the full link below. Good luck!


Read More

R+W Interview Series: Greg Buckley

Greg Buckley's Delaware shop is an example of a modern shop that's continually invested in new technology. In the first episode of the Ratchet+Wrench Interview Series, Buckley explains just how he's modernized his shop and how other shop owners can, too.


Read More

How I Did It: Leon Anderson

Leon Anderson, owner of Integrity Auto Care in South Beliot, Ill., opened his business in order to provide an answer for those who lost jobs at a local dealership. Today, he's in the process of opening his second location, and talks with Ratchet+Wrench on the lessons he learned from his first year in business. 
Read More

Innovate: Stubbornness to Persevere

Stephan Reinarts, Dean of Automotive Programs at Dunwoody College of Technology in Minneapolis, Minnesota, discusses the challenges and opportunities of educating and hiring young employees in the industry as well as the current technician shortage. 


Read More

Innovate: Understanding Your Closing Ratio

Closing ratio can be broken down by many factors, including dollar amount, type (diagnostic, transmission, etc.), new customer, etc. Here's a system for better tracking closing ratio and knowing where you can improve your sales. Barry Barrett, director for RLO Training, shares his ins and outs of closing ratio.
Read More