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Analyzing Amazon's Disruption in the Aftermarket

Competing in the Growing Quick Lube Market

Call Count and Car Count

The Benefits of Industry Affiliations

Find Your Next Star Technician

Leadership Boot Camp

The Return: PNT4

Defining Your Ideal Customer

A Method to Deal with Slow Days in Your Shop

Shop View: Yingling's Auto Service

6 Steps to Develop a Beneficial Rewards Program

Making Customers Feel Comfortable in the Shop

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Podcasts

The Ratchet+Wrench Radio Network offers three tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

Webinars

Ratchet+Wrench's 2018 quarterly webinar series will feature the industry's foremost experts delving into auto service's hottest topics

ARTICLES

Frank Leutz

How I Did It: Frank Leutz

August 7, 2018
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Beyond building a $1.6 million operation, Frank is the host of Wrench Nation, is an industry consultant and coach, and runs a successful YouTube channel. Leutz details his career journey, how he grew Desert Car Care Chandler and how other shop owners can implement creative marketing tactics to improve their own operations.
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Always Be Recruiting

Grow: Build a Pipeline of Employees

July 17, 2018
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In July’s edition of Ratchet+Wrench Radio’s Grow Podcast, host Rissy Sutherland revisits one of the major issues facing the industry today: the technician shortage. She and her guests tackle how shops can consistently recruit the industry's future talent.
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Grow, Rissy

Grow: Fighting the Technician Shortage

June 19, 2018
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In June’s Grow podcast, Rissy Sutherland speaks with two members of NASTF’s Road to Great Technicians board, Jill Saunders and Donny Seyfer, whose objective is to recruit new technicians, train them and communicate their findings to the industry.
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How I Did It: Brian Sump

June 4, 2018
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This week, Ratchet+Wrench is launching the “How I Did It” series, where we look at some of the most successful shop owners throughout the industry, and the obstacles they overcame to take their business to the next level. Our first guest is Brian Sump, a former professional athlete who had no business experience prior to owning Denver-based Avalon Motorsports in 2007.
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Lead: The Basics of Branding

May 22, 2018
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What do customers think of when they see your logo? In this week’s episode of the Lead podcast, Aaron Stokes discusses his thoughts on branding, and how you should represent your shop to the surrounding community.
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Following the Cash Flow

Lead: Following the Cash Flow

April 17, 2018
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As Aaron Stokes says, cash flow is the lifeblood of any business. Properly managing the cash in your shop and building a reserve is key to giving your operations some room for error.
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Transforming Your Company's Culture

Innovate: Transforming Your Company's Culture

March 27, 2018
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Owner Bud Wildman shares how a simple meeting with ATI convinced him to heavily invest in improving the company culture at his shop. For Wildman, this process involved changing or removing negative energy in his shop, while infusing it with new employees who have a consistent positive attitude.
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Grow: Setting Up a Training Program

March 13, 2018
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As your shop grows, it’s vital to implement a structured training program for your entire staff. On this month’s Grow podcast, Rissy Sutherland discusses how to effectively set this program up with Chris Chesney and Brad Pellman.


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Inside VISION's Hi-Tech Training & Expo

March 6, 2018
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This week’s Ratchet+Wrench Radio podcast features four different management training course instructors from VISION this past week in Kansas City. Each presenter discusses takeaways from their classes and what their favorite parts of the conference are.


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Innovate: Grow Your Own Technicians

February 27, 2018
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Frank Leutz, president of Desert Car Care in Chandler, Ariz., joins Ratchet+Wrench Radio to discuss the importance of growing your own talent through an apprenticeship program, and how you can successfully attract young talent to your shop.
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Innovate: The Importance of 20 Groups

January 18, 2018
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Craig Noel, owner of Springfield, Ore.-based Sun Automotive, and member of Elite Pro Service for almost 8 years, discusses the importance of 20 Groups and how they helped him become a stronger owner and leader.
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