To grow during tough economic periods, consistency is key! A strong brand means “earned trust” with all of your customers. This includes maintaining a solid brand, retention & referrals without marketing, providing transparency, and understanding your KPIs from anywhere 24/7.

Ratchet and Wrench sat down with Michael Flink, Director of Sales for Diagnostics, Battery Test, Immobilizer, and Strategic accounts at AUTEL Automotive Intelligence USA, to learn more about the AAPEX Show in Las Vegas Nov 1-3. Register Today.

Ratchet and Wrench sat down with Vic Tarasik, Founder and Managing Partner at Shop Owner Coach LLC to learn more about the AAPEX Show in Las Vegas Nov 1-3.

Ratchet and Wrench sat down with Kathleen Long, Chief Revenue Officer at RepairPal, and  Rick White, Managing Partner at One Eighty Business Solutions LLC, to learn more about the AAPEX Show in Las Vegas Nov 1-3.

This webinar with Optimize Social Media teaches how your website and online advertising can work together to drive business to your shop.

David Boyes, president of Today's Class, talks about how his app-based learning platform has been a game changer for shops, and how it works.

Learn about Carolyn Coquillette, her life as a shop owner, and why she created Shop-Ware, a popular shop management software used by shops all across the United States.

Deanna Bumgardner of Employer's Advantage LLC talks about how shop owners can encourage their team members to be open and honest communicators who feel good about contributing ideas that can help grow the shop. 

Tekmetric's Alex Bunkers takes a deep dive into a white paper she wrote called, “Quantifying Inefficiencies in Your Shop.”

Jennifer and Tony Ringham of Precision Imports, featured in the August 2022 story, "Keepin' It Rural," offer a closer look at the life and work of rural shop owners and how they make it work.

Mail Shark Chief Revenue Officer Josh Davis swings by Ratchet+Wrench Radio to talk about the findings from an auto care customer survey the company conducted with consumers.

Friday, July 1, is an important day for the aftermarket as potential decision looms for Massachusetts' voter-approved Right to Repair law.

Hyundai plans an EV plant for the U.S., Ford sells 8 million Rivian stocks, and Toyota approaches its EV rebate cap.

Shopmonkey founder Ashot Iskandarian shares his backstory, the inspiration behind Shopmonkey, what the software does, and why he recently purchased his own auto shop.

David Avrin talks about how to keep your customers happy so you don't lose them to the competition in a digital age where speed and efficiency are rewarded with loyalty.

A former shop owner, Sunil Patel created one of the first cloud-based shop management suites when he couldn't find the right software to run his own shop.

General Motors and Honda partner on a new EV project, the NHTSA opens an investigation into LG batteries, and Tesla delivers a record number of EVs in Q1.

On this episode, we discuss the current economic climate, why shops should focus on car count right now, and how to find customers to fill those bays. 

Author Michael Tougias tells how shop owners, managers, and employees can tactfully say no to one another, or to customers, without feeling bad or coming across and uncaring (managers) or uncommitted (employees).

Get to know Dan Garlock and Matt Oldenburg, two of our 2022 Best Workplaces winners.