The Ratchet+Wrench Radio Network offers three tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.
In June’s Grow podcast, Rissy Sutherland speaks with two members of NASTF’s Road to Great Technicians board, Jill Saunders and Donny Seyfer, whose objective is to recruit new technicians, train them and communicate their findings to the industry.
This week, Ratchet+Wrench is launching the “How I Did It” series, where we look at some of the most successful shop owners throughout the industry, and the obstacles they overcame to take their business to the next level. Our first guest is Brian Sump, a former professional athlete who had no business experience prior to owning Denver-based Avalon Motorsports in 2007.
In this week's Innovate podcast, Chris Cloutier, shop technology expert and owner of Golden Rule Auto Care, joins the show to discuss the timeline of a shop's technology. The further along on the timeline you are, Cloutier says, the more efficient and productive your shop can be.
What do customers think of when they see your logo? In this week’s episode of the Lead podcast, Aaron Stokes discusses his thoughts on branding, and how you should represent your shop to the surrounding community.
On this week’s Grow podcast, Rissy Sutherland brings in two guests to discuss a vital marketing tactic for any shop—developing a presence on social media, specifically Facebook.
Over his 17 years as a shop owner, Greg Bunch, owner of five Aspen Auto Care locations throughout central Colorado, has mastered the art of measured business expansion. In this week's Innovate podcast, Bunch details everything a shop owner considering expansion should keep in mind.
Jim Lang, industry guru and president of Lang Marketing, joins the show to discuss three major issues that will impact the independent repair industry in 2018 and beyond.
In this month’s Innovate podcast, Kim Auernheimer, owner of CS Automotive, goes over the keys to narrowing down and capturing the customer base that will be most beneficial to your business.
As Aaron Stokes says, cash flow is the lifeblood of any business. Properly managing the cash in your shop and building a reserve is key to giving your operations some room for error.
In the latest episode of Ratchet+Wrench Radio, Eric Twiggs, a coach with the Automotive Training Institute, discusses a few simple steps you can take to perfect your verbal business card and effectively market your shop to networking groups, which should result in a plethora of referrals.
Owner Bud Wildman shares how a simple meeting with ATI convinced him to heavily invest in improving the company culture at his shop. For Wildman, this process involved changing or removing negative energy in his shop, while infusing it with new employees who have a consistent positive attitude.
In this week’s Lead podcast, Aaron Stokes discusses the power of influence, and how being a disciplined leader can bring out the best in your employees.
As your shop grows, it’s vital to implement a structured training program for your entire staff. On this month’s Grow podcast, Rissy Sutherland discusses how to effectively set this program up with Chris Chesney and Brad Pellman.
This week’s Ratchet+Wrench Radio podcast features four different management training course instructors from VISION this past week in Kansas City. Each presenter discusses takeaways from their classes and what their favorite parts of the conference are.
Frank Leutz, president of Desert Car Care in Chandler, Ariz., joins Ratchet+Wrench Radio to discuss the importance of growing your own talent through an apprenticeship program, and how you can successfully attract young talent to your shop.
In Aaron Stokes’ inaugural Lead episode as part of the Ratchet+Wrench Radio Network, he discusses the best starting points to position your shop for maximum growth and future success.
In Rissy Sutherland's inaugural episode as part of the Ratchet+Wrench Radio network, she delves into the best practices two shop owners used to prosper in their markets.
Craig Noel, owner of Springfield, Ore.-based Sun Automotive, and member of Elite Pro Service for almost 8 years, discusses the importance of 20 Groups and how they helped him become a stronger owner and leader.
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