Podcasts

Podcasts

The Ratchet+Wrench Radio Network offers three tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

 


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ARTICLES

RW All-Star Awards: Wild Card

Successful shop owners Leigh Anne Best and Laura Frank established Brakes for Breasts in 2011 and are about to hit the million dollar mark for funds for Breast Cancer research.


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RW All Star Awards: Manager

Phil Christensen, president of BG Automotive, shares how he found out he won the Ratchet+Wrench All-Star Awards for manager and how he met his longtime friend and co-leader, Bryan Gossel. 


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RW All-Star Awards: Admin

Known as the behind-the-scenes helper that takes on any challenge that comes her way, Susan Boone took the prize for this year's All-Star Awards in the administrative support category. To Craftsman Auto Care, she was an integral part of getting through the COVID-19 pandemic lows.


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RW All-Star Awards: Shop Worker

Becky Merlini, service advisor of Adams Autoworx in Castro Valley, Calif., was named this year's Best Shop Worker for a reason. While she came to work for owner Bill Adams with no automotive experience whatsoever, her ability to form trust and intimacy with customers made her stand out.


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high five

Grow: How to Identify Team Players

Lindsay Whalen, a two-time Olympic gold medalist and four-time WNBA champion, talks about some of the leadership principles she now utilizes as a college basketball coach at the University of Minnesota. Many of her strategies, such as identifying great assistants, offer relevant tips for those that operate auto repair facilities.


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Hiring

From the Editors: Overcoming Turnover

In this month's episode of From the Editors, editorial director Anna Zeck combs through the magazines' archives to find the best tips for how to overcome turnover on your team and bounce back stronger than ever. Learn more about the value of exit interviews, how to think strategically about your team, and why you need to consider your own role before starting the hiring process.

 


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first aid

Grow: Getting Outside Help

The goal for owners Eric and Allison Smith of Cannon's Automotive Service? Keep getting better and better when it comes to leadership, marketing, and overall processes. And after taking over Allison's father's business, they joined Elite Pro Service to get an extra helping hand in the mix.


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News

Listen: This Week's Top News Stories

In this week's news round-up, we discuss the growing concerns of the new United States-Mexico-Canada Agreement (USMCA), Ford and Honda's 30-day social media cleanse, and how auto sales are predicted to make a rebound.


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