The Ratchet+Wrench Radio Network offers three tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.
For years, Bockman's Auto Care has sent out holiday cards and "Christmas in July" coupons to its clients for an estimated $40,000 boost. Learn the ROI secrets from owner Jon Bockman.
Bruce Howes is the owner of Atlantic Motorcar Center in Wiscasset, Maine. For years, Howes has used process maps to train his staff, run his shop, and ensure success.
Gerry Frank is the founder of Repair Shop Coach and owner of Auto Repair Technology, both located in Brook Park, Ohio. According to a recent Ratchet+Wrench article, Frank is a “prophet with numbers,” one who took his shop to more than $1 million in revenue in the first year.
During the podcast, we discuss a formula to help shop owners succeed. In Frank’s own words, the formula is at the full link below. Good luck!
Lucas Underwood is the owner of L & N Performance Parts in Blowing Rock, North Carolina. Today on R+W Radio, Lucas shares how rewarding—and simple—it is to go the extra step for your clients, and what the concept of extreme ownership means to him.
Jeff Matt is the owner of Victory Auto Service & Glass, a six-shop operation in Minnesota (five) and Florida (one). Today, Matt shares his experience working at a shop where customer service was nonexistent, and how he leveraged that experience into a successful multi-shop business (and the old-school media he uses to keep it going).
Rolland Trowbridge is the owner/operator of Trinity Sails & Repair in Nome, Alaska, the only shop for hundreds of miles. Perched on the western coast of Alaska at the edge of the Arctic Sea, Trowbridge faces some unique shop challenges in the frozen north. Hear the conclusion of his story in part 2 of 2 this week.
Rolland Trowbridge is the owner/operator of Trinity Sails & Repair in Nome, Alaska, the only shop for hundreds of miles. Perched on the western coast of Alaska at the edge of the Arctic Sea, Trowbridge faces some unique shop challenges in the frozen north. Hear his story in part 1 of 2 this week.
Robert Ohlmann's shop was struggling. He found a mentor, however, and things started to change—he listened, learned, and turned his process around. Now Tony's Brake & Alignment is thriving. Hear his story today on Ratchet+Wrench Radio.
This is great advice for just about anyone. In this episode of Ratchet+Wrench Radio, shop owner and R+W columnist Aaron Stokes describes the challenges and opportunities when month-end rolls around and your numbers aren't where you want them to be. Football fans will appreciate his AFC title match comparison to running a shop, and bonus: Stokes shares his Super Bowl prediction.
Matthew Roayaee, owner of Auto Check Elite in Katy, Texas, boosts company morale by providing breakfast, lunch, and focusing on traditions around his business.
Leon Anderson, owner of Integrity Auto Care in South Beliot, Ill., opened his business in order to provide an answer for those who lost jobs at a local dealership. Today, he's in the process of opening his second location, and talks with Ratchet+Wrench on the lessons he learned from his first year in business.
Stephan Reinarts, Dean of Automotive Programs at Dunwoody College of Technology in Minneapolis, Minnesota, discusses the challenges and opportunities of educating and hiring young employees in the industry as well as the current technician shortage.
Ryan Clo talks to Ratchet+Wrench about his personal health and wellness transformation and provides easy tips that every shop owner could—and should—implement.
Closing ratio can be broken down by many factors, including dollar amount, type (diagnostic, transmission, etc.), new customer, etc. Here's a system for better tracking closing ratio and knowing where you can improve your sales. Barry Barrett, director for RLO Training, shares his ins and outs of closing ratio.
This month, industry superstar Rissy Sutherland talks to Kukui CEO Todd Westerlund and Buckley Auto Care owner Greg Buckley about embracing technology and gaining from your online marketing.
For Aaron Stokes' monthly contribution to Ratchet+Wrench Radio, he discusses everything to consider when selecting your right-hand man, whether that be promoting someone within the company or hiring from the outside. By following his steps, you can find the perfect manager that will facilitate your vision as leader of the shop.
Implementation, and simply getting things done, has been the theme of Judi Haglin's success as an owner, consultant and ambassador for the industry. Here's how Haglin, the 2018 Ratchet+Wrench All-Star Award winner in the Executive category, built her operation alongside her husband, Dana.
On Rissy Sutherland's latest podcast, she meets with two professionals who prove why inter-industry relationships can help an automotive repair operation thrive.
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