This week, a Facebook survey reveals what the future may hold for small business workers and a trend between ARO and the stay-at-home orders could be possible.

Emotions are just as—if not more—contagious than a virus. As a leader, it's up to you to set the tone.

Face masks have become a wardrobe staple. In order to put customers at ease and keep employees safe, wearing them is essential during the pandemic. It can also be a great additional profit center to your auto repair facility.

In this month's From the Editors, it's time to stop talking about the problems this pandemic has presented, and instead talk about the opportunity. 

This week, we reported on optimistic news indicating the industry may be on it's way to returning to normal and an update on government funding. 

This week, we look at what the SBA is doing to ensure small businesses get their PPP money, a possible "Cash For Clunkers" reappearance and what Google and Apple are doing to fight the pandemic.

Rissy Sutherland leads a panel discussion on how to market now and moving into summer. 

This week, Ratchet+Wrench is providing an update on the funding available to small business owners. 

When you think of customer service, what's the first thing that comes to mind? For a lot of people, especially Millennials and Gen-Zers, it's all about convenience; customers will go to the first place that can get them what they need. A way to provide that convenient, 24/7 service? Utilizing an online chat platform.

In this episode of the Grow segment, Ratchet+Wrench staff writer Abby Patterson sat down with Rob Infantino, founder and CEO of Openbay, about the opportunities that an online chat platform can bring to the table.

This week, Ratchet+Wrench shares an update on federal lending and information on the Main Street Lending Program. 

During this difficult time, it can be hard to put on a happy face. But, as the leader of your operation, it's up to you to encourage your employees and help them through. Monthly guest Aaron Stokes offers up words of encouragement.

This week’s round-up includes announcements from OEMs and industry organizations due to the coronavirus.

With the coronavirus pandemic affecting businesses worldwide, auto repair shop operators are having to get creative. Dwayne Myers, owner of Dynamic Automotive, Ratchet+Wrench Management Conference speaker, and All-Star Award winner, talks with staff writer Abby Patterson about ways they've switched up usual business practices to keep the business moving.

In this episode of From the Editors, Bryce and Anna recap the many conversations they've had with shop owners and industry stakeholders to present the very best tips, strategies and insights for successfully getting your shop through COVID-19. From workflow to financial assistance to leadership, learn the strategies working for the industry's best operators.

Last week, we continued to cover the coronavirus and the impact that it’s had on the automotive industry, including a very special panel discussion and a helpful resource for small business owners. 

A panel discussion with tips for handling the coronavirus pandemic as a small business owner. 

Andy Massoll, owner of The Detroit Garage in Farmington, Mich., shares how he got the word out about concerns he has for the future of the automotive repair industry, specifically telematics. 

This week, Ratchet+Wrench wants to hear what shop owners are doing to give back during this crazy time. 

This week, Ratchet+Wrench continues to cover the coronavirus with resources that show which states are deeming automotive repair shops "essential businesses" and a list that shows the current state of the industry in terms of car count and ARO. 

With the coronavirus pandemic underway, many shop owners are wondering how to keep business afloat. While some of us have the luxury of working from home (like all of us at Ratchet+Wrench), shop owners don't have that choice. So, how can shop owners get through this difficult time and keep business going?

President and shop owner, Jimmy Alauria of 3A Automotive Service, and one of this year's Ratchet+Wrench Management Conference speakers, talks with our staff writer, Abby Patterson, on how shops can stay proactive.

This week, we're offering tips from other shop owners on how to handle COVID-19. 

In this week's round-up, we touch on the Nashville tornado, the coronavirus and Amazon's implications on the auto industry.