Podcasts

Podcasts
The Ratchet+Wrench Radio Network offers three tracks each month that explore the industry's biggest trends, most pressing topics and the leadership and business management tips and strategies you need to thrive.

ARTICLES

How I Did It: Gerry Frank's Blueprint for Success

Gerry Frank is the founder of Repair Shop Coach and owner of Auto Repair Technology, both located in Brook Park, Ohio. According to a recent Ratchet+Wrench article, Frank is a “prophet with numbers,” one who took his shop to more than $1 million in revenue in the first year.

During the podcast, we discuss a formula to help shop owners succeed. In Frank’s own words, the formula is at the full link below. Good luck!


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Lead: Don't Wait 'til the End of the Month!

"Don't wait 'til the end of the month!"

This is great advice for just about anyone. In this episode of Ratchet+Wrench Radio, shop owner and R+W columnist Aaron Stokes describes the challenges and opportunities when month-end rolls around and your numbers aren't where you want them to be. Football fans will appreciate his AFC title match comparison to running a shop, and bonus: Stokes shares his Super Bowl prediction.


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How I Did It: Leon Anderson

Leon Anderson, owner of Integrity Auto Care in South Beliot, Ill., opened his business in order to provide an answer for those who lost jobs at a local dealership. Today, he's in the process of opening his second location, and talks with Ratchet+Wrench on the lessons he learned from his first year in business. 
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Innovate: Stubbornness to Persevere

Stephan Reinarts, Dean of Automotive Programs at Dunwoody College of Technology in Minneapolis, Minnesota, discusses the challenges and opportunities of educating and hiring young employees in the industry as well as the current technician shortage. 


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Innovate: Understanding Your Closing Ratio

Closing ratio can be broken down by many factors, including dollar amount, type (diagnostic, transmission, etc.), new customer, etc. Here's a system for better tracking closing ratio and knowing where you can improve your sales. Barry Barrett, director for RLO Training, shares his ins and outs of closing ratio.
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Lead: Find the Perfect Manager for Your Shop

For Aaron Stokes' monthly contribution to Ratchet+Wrench Radio, he discusses everything to consider when selecting your right-hand man, whether that be promoting someone within the company or hiring from the outside. By following his steps, you can find the perfect manager that will facilitate your vision as leader of the shop.
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How I Did It: Judi Haglin

Implementation, and simply getting things done, has been the theme of Judi Haglin's success as an owner, consultant and ambassador for the industry. Here's how Haglin, the 2018 Ratchet+Wrench All-Star Award winner in the Executive category, built her operation alongside her husband, Dana.
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