One SMS messaging company, Podium, shares how to implement and use a two-way texting platform to decrease time spent talking with customers and increase the ease of their experience.
While mechanical repair shop operators often have precious little free time, there are often overlooked ways to carve out time in your schedule to refine your marketing efforts.
Jonas Sickler, marketing director for ReputationManagement.com, shares the impact negative reviews have for businesses and what they can do to deflect it.
By setting clear expectations, Zappos has created a strong culture and established itself as a top customer service provider. Here's how those ideas can be applied in an independent repair shop.
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