Businesses that don't comply with overtime laws may end up owing employees extra money in overtime. Here's how to avoid such an issue.

A shop owner explains why she believes businesses should respond to all online reviews, both good and bad.

Finding the right customer service representative is key to running a successful business—here are a few places outside the industry to look.

By setting clear expectations, Zappos has created a strong culture and established itself as a top customer service provider. Here's how those ideas can be applied in an independent repair shop. 

Learn some of the key benefits to communicating with your customers in other ways besides on the phone.

Branding a vehicle can create customer interest and further spread the word of your business.

When a customer posts a negative review about your business, how do you respond?

When stress visits, it can show up as headaches, stomach aches, or even make you tired.

In a recent Auto Care Association webinar that took place on Friday, Feb. 15, John Washbish, chief executive officer of the Aftermarket Auto Parts Alliance, discussed how shops should focus on what they can control at their business. 

5 tips to retaining customers throughout the vehicle life cycle.

Before you send, there are a few factors you need to consider.