In a recent Auto Care Association webinar that took place on Friday, Feb. 15, John Washbish, chief executive officer of the Aftermarket Auto Parts Alliance, discussed how shops should focus on what they can control at their business.
For Gary Pontious Jr., general manager of Toledo Auto Care in Ohio, connecting with the shop's staff members is essential in maintaining his company's culture.
If you follow this eight-step procedure, the probability of the customer saying "yes" is going to go up, says Jennifer Monclus, certified sales and leadership trainer at Elite
Patrick Leddin, a professor for the managerial studies program at Vanderbilt and a senior consultant for FranklinCovey, bases his seminars and classes around four main tenets of what makes for a great leader. Here's a brief breakdown.
Pay-per-click ad campaigns are nuanced, and the advertisements’ quality scores have a big impact on the effectiveness of the campaign. Here are four things to keep in mind for your digital advertisements.
Noted leadership author and speaker Jessica Pettitt wrote an entire book on forming better connections with employees. As a condensed version, here’s a flowchart Pettitt uses as a guide to more meaningful conversations.
With the auto industry set to undergo a sizeable shift to more innovative technology, blockchain figures to truly disrupt the industry, according to one technology website.
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