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July 2023
July 2023
July 2023
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Getty Images: FG Trade
Editor's Letter
Jones: The Standard is the Standard
July 6, 2023
Hannah Israelsen
Shop Life
Zero to $1 Million
July 5, 2023
Contributed Photo
Repairer Profiles
Captain of the Shop
June 30, 2023
Kristi Carlson
Shop Views
Fix It Forward Automotive
June 29, 2023
Getty Images: Kali9
Columnists
Marconi: When an Employee Brings You Bad News, Say Thank You!
June 28, 2023
More content from July 2023
Getty Images: Joe Belanger
Sales+Marketing
Go Postal—with Direct Mail
In an ever-connected world, shop owners should market to the mailbox for customer attention.
June 23, 2023
Getty Images: Harbucks
Operations
Detail Oriented
How Kubly’s Automotive differentiated itself by adding shine to its service.
June 22, 2023
Getty Images: Sergeyryzhov
Tools+Technology
How Silver Lake Tire and Auto Implemented ADAS
Tyler Peartree and Jim Nawrocki explain the shop's process for using the technology.
June 21, 2023
Getty Images: Kali9
Columnists
Stokes: Recession as a Wake-Up Call
As volume levels decline for some shops, owners and advisors should work hard to stay on the same page.
June 16, 2023
Contributed Photo
Tools+Technology
Revolutionizing the Customer Experience
Shopgenie co-founder Kieran O'Brien believes his new CRM can drive more revenue by making it easier for online customers to choose your shop.
June 15, 2023
Getty Images: Pamela Moore
Law
Terms and Conditions
Warranty disputes can cause headaches for everyone involved. Get ahead of them to protect you and your customers.
June 14, 2023
Getty Images: Kali9
Operations
Numbers: Retirement and Succession Plans
A look at the options retirement-aged shop owners are considering.
June 9, 2023