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  • July 2023

    • July 2023

    Getty Images: FG Trade
    An auto repair shop owner stands confidently.
    Editor's Letter

    Jones: The Standard is the Standard

    Chris Jones
    July 6, 2023
    The importance of maintaining the baseline when the going gets tough to overcome the odds and realize your dream.
    Hannah Israelsen
    Travis Leavitt, owner of Leavitt Automotive in North Logan, Utah.
    Shop Life

    Zero to $1 Million

    Chris Jones
    July 5, 2023
    How first-time shop owners built million-dollar businesses from less-than-ideal beginnings.
    Contributed Photo
    Dutch Silverstein on A&M Auto Service is a former airline pilot.
    Repairer Profiles

    Captain of the Shop

    Rob DeArmond
    June 30, 2023
    Pilot-turned-shop owner Dutch Silverstein runs his business with the meticulous touch he learned at the airlines.
    Kristi Carlson
    Fix It Forward Automotive
    Shop Views

    Fix It Forward Automotive

    June 29, 2023
    A community-focused auto repair shop eager to serve others.
    Getty Images: Kali9
    An auto repair shop owner meets with his team for a morning huddle.
    Columnists

    Marconi: When an Employee Brings You Bad News, Say Thank You!

    Joe Marconi
    June 28, 2023
    Learning to receive feedback with humility is an important trait shop owners must possess.

    More content from July 2023

    Getty Images: Joe Belanger
    Direct mail is a strong option for shops looking to get attention from customers.
    Sales+Marketing

    Go Postal—with Direct Mail

    Kimanzi Constable
    June 23, 2023
    In an ever-connected world, shop owners should market to the mailbox for customer attention.
    Getty Images: Harbucks
    An auto detailer wipes down a car.
    Operations

    Detail Oriented

    Chris Jones
    June 22, 2023
    How Kubly’s Automotive differentiated itself by adding shine to its service.
    Getty Images: Sergeyryzhov
    A car prepared for ADAS calibration.
    Technology

    How Silver Lake Tire and Auto Implemented ADAS

    Chris Jones
    June 21, 2023
    Tyler Peartree and Jim Nawrocki explain the shop's process for using the technology.
    Getty Images: Kali9
    A service advisor talks with a shop owner.
    Columnists

    Stokes: Recession as a Wake-Up Call

    Aaron Stokes
    June 16, 2023
    As volume levels decline for some shops, owners and advisors should work hard to stay on the same page.
    Contributed Photo
    A look at the customer retention interface of Shop Genie.
    Technology

    Revolutionizing the Customer Experience

    Chris Jones
    June 15, 2023
    Shopgenie co-founder Kieran O'Brien believes his new CRM can drive more revenue by making it easier for online customers to choose your shop.
    Getty Images: Pamela Moore
    An auto technician reviews a warranty with a customer.
    Law

    Terms and Conditions

    Noah Brown
    June 14, 2023
    Warranty disputes can cause headaches for everyone involved. Get ahead of them to protect you and your customers.
    Getty Images: Kali9
    According to the 2023 Ratchet+Wrench Industry Survey Report, more than half of auto repair shop owners have no retirement plans.
    Operations

    Numbers: Retirement and Succession Plans

    Chris Jones
    June 9, 2023
    A look at the options retirement-aged shop owners are considering.