November 2023

Home >

Back Issues >

Ratchet+Wrench >

November 2023

Digital

Marconi: Perhaps a little “Old School” is Needed These Days

Joe Marconi

Nov. 16, 2023

Though the approach to work has changed, the heart of it doesn't have to.

Columnists

Jones: How Memorable Are You?

Chris Jones

Nov. 1, 2023

Sometimes leaving an impression is about what you do, other times it's about who you are.

Leadership

Torchbearers: Women Blazing the Trail in Auto Care

Chris Jones

Oct. 27, 2023

The impact of women in automotive and the difference they're making in their shops and through advocacy.

Shop Profiles

Shop View: Schearer's Sales & Service, Inc

Chris Jones

Oct. 25, 2023

A look inside of this 7,000-square-foot Allentown, Pennsylvania, auto repair shop owned by Thomas R. Schearer Jr.

Columnists

Stokes: Higher Wages Drive In More Talent

Aaron Stokes

Oct. 23, 2023

Payroll is increasing, but so are the capabilities of young technicians.

More content from November 2023

Technology

Creating EV Safety Protocols

Alison Johnson

Oct. 19, 2023

As the industry adapts to electric vehicles, learning to protect your team using written guidelines is important.

Operations

The Right Fit: Making Job Descriptions Work for You

Tess Owings

Oct. 18, 2023

Help your team members clearly understand expectations using these helpful tools.

Oscar Gomez, the director of education and founder of Master Automotive Training in California.

Shop Customers

Lost in Translation

Tess Owings

Oct. 13, 2023

Avoid losing out on customers by investing in bilingual resources.

Operations

Numbers: Where in the U.S. are Most Women-Owned Shops?

Chris Jones

Oct. 12, 2023

A breakdown by geographic region.

Repairer Profiles

Camp DRIVE: ‘I Wanna Do This When I Grow Up’

Kacey Frederick

Oct. 11, 2023

How Black Hills Tire launched an auto summer camp for kids.