Numbers: Hiring for Potential

Shop owners are prioritizing mindset over mechanics when hiring technicians, with the ability to learn (29%) ranking highest, according to the 2025 Ratchet+Wrench Industry Survey Report. Technical skills (23%) and passion for the job (22%) follow closely, underscoring the value of both competence and enthusiasm. The results suggest a stronger focus on growth potential and reliability over analytic skills. Although they’re important, they aren’t the focus when it comes to hiring.

MOST IMPORTANT TRAITS FOR A TECHNICIAN