AutoShop Answers Partnering With Rilla for AI-Powered Live Coaching

    April 29, 2025
    The concept, called AutoShop Answers AIX, will bring Rilla’s conversation analytics technology to the AutoShop Answers coaching platform.
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    AutoShop Answers is partnering with AI-powered speech analytics company Rilla to develop AI-powered live coaching, according to a press release.

    The concept, called AutoShop Answers AIX, will bring Rilla’s conversation analytics technology to the AutoShop Answers coaching platform.

    The news was shared during AutoShop Answers’ Key to Key to Callbacks Weekend in Houston, Texas, during the kickoff Strategy Saturday session. Founder Todd Hayes was joined by Rilla CEO Sebastian Jimenez to make the announcement of their collaboration, followed by Sunil Patel, CEO of Tekmetric, joining them to celebrate Tekmetric reaching 10,000 auto shops nationwide.

    “With Rilla's AI, we're not just training—we're transforming,” said Hayes. “This technology allows us to coach sales calls, audit scripts, and elevate customer service like never before.”

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    Ratchet+Wrench Staff Reporters

    The Ratchet+Wrench staff reporters have a combined two-plus decades of journalism and mechanical repair experience.

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