Two shop owners discuss why it’s harmful to your shop and how to stop doing it.

William Ferreira, a lead attorney for Automotive Defense Specialists, explains the ways a shop can avoid being held liable for a repair they recommended in the first place.

Shop owner Rachel Spencer elaborates taking on many roles to grow her and her husband’s Texas shop.

Key considerations for offering a pick-up service for your customers.

How two shop owners have been able to achieve high repair orders through building relationships with first-time customers.

Why consumers are holding off on maintaining their vehicles, and how auto repair shops can push them in the right direction.

Jim Lang, CEO and founder of Lang Aftermarket, shares how foreign nameplates will impact the market and how repair shops need to re-evaluate their work mix to stay relevant.