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The Delayed Maintenance Dilemma

September 6, 2019

Why consumers are holding off on maintaining their vehicles, and how auto repair shops can push them in the right direction.

An Ever-Changing Market

September 5, 2019

Jim Lang, CEO and founder of Lang Aftermarket, shares how foreign nameplates will impact the market and how repair shops need to re-evaluate their work mix to stay relevant.

Main Buckley

Reach More Customers with Direct Mail

August 30, 2019

Advertiser Content

Leverage the Power of the USPS with Mail Shark.

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What is First-Class Service and Peace of Mind Worth?

August 30, 2019

Advertiser Content

The Roadside Assistance and 36-Months/36,000-Miles Warranty from Parts Plus ensures premier benefits for your customers.

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Create a Genuine Customer Connection

August 8, 2019

A customer service expert shares her tips on connecting with customers—without coming across as phony.

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Strengthen Your Customer Relationships Through Communication

July 29, 2019

A Virginia MSO operator shares how her shop uses text messages to strengthen communication between the business and its customers.

Look After Your Customers

July 16, 2019

Kiley Wellendorf

How one shop owner developed practices to benefit both his customers and his business.

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9 Tips for Positively Responding to a Negative Review

July 8, 2019

How to craft the perfect response to a negative review, and turn the situation around.

Top Six Phone Etiquette Mistakes

June 19, 2019

The phone mistakes your shop is making that are plaguing your CSI—and how to turn them around.

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A Shop Owner’s Guide to Customer Care Calls

June 11, 2019

Five considerations that the top shop owners in America have found to be most critical to obtaining the valuable customer feedback your shop needs.

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Create a Welcoming Vibe

June 10, 2019

Kiley Wellendorf

A shop owner from Colorado shares how his staff focuses on positivity with customers.

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Create a Business Your Staff Loves

May 31, 2019

Kiley Wellendorf

Let your principles shine in your shop.

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Customer Misunderstandings

May 14, 2019

Kiley Wellendorf

Learn about what your customers are thinking and how you can change their minds.

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Your Shop’s Net Profit Issues

April 29, 2019

Kiley Wellendorf

Learn from a shop owner and coach on four issues ruining your net profit.

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Location Affects Repair Shops, Survey Reveals

April 10, 2019

Kiley Wellendorf

According to a survey by RepairPal Inc., locations with a high cost of living such as Hawaii and California were slotted as the worst areas for auto repair.

Expand Your Staff’s Knowledge Through Training

April 5, 2019

Kiley Wellendorf

A shop owner from Pennsylvania discusses how internal training helps create successful employees.

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Dealership Strategies—Straight from the Source

April 2, 2019

The strategies driving dealership success and what independent repair shops can do to compete.

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Create the Business You Want

March 28, 2019

Kiley Wellendorf

If you have a plan, anything is possible.

Developing a Loyalty Program

March 14, 2019

Kiley Wellendorf

Using a loyalty program can increase the number of customers that come to your shop.

Leverage Industry Guidance

March 12, 2019

Kiley Wellendorf

A shop owner from Kentucky discusses how he developed a working schedule for his business through the assistance of others from the industry.

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How to Hire the Perfect CSR

March 4, 2019

Shop owner Gerry Frank shares how to find, hire and evaluate a customer service representative, as well as why you should invest in one.

Hitting Your Highest ARO

February 27, 2019

Kiley Wellendorf

Raising your ARO is not just a one-step process.

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Creating an Online Payment Portal for Customers

February 18, 2019

Kiley Wellendorf

A shop owner discusses how his business set up an online payment option for customers to utilize.

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Make a Great “Last” Impression

February 15, 2019

The customer experience doesn’t end with vehicle delivery.

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How to Emit Positive Body Language

February 14, 2019

Kiley Wellendorf

When speaking with a customer, it’s important to make sure you’re showing positive body language.

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