Drive efficiency and profitability by combining leading OE-quality parts with the industry’s premier OEM repair information and software

When you think of customer service, what's the first thing that comes to mind? For a lot of people, especially Millennials and Gen-Zers, it's all about convenience; customers will go to the first place that can get them what they need. A way to provide that convenient, 24/7 service? Utilizing an online chat platform.

In this episode of the Grow segment, Ratchet+Wrench staff writer Abby Patterson sat down with Rob Infantino, founder and CEO of Openbay, about the opportunities that an online chat platform can bring to the table.

These simple solutions from ATI will bolster your bottom line

Through clear communication and customer appreciation, this manager has achieved high customer retention

When Chad Shelton and Lauren Dennison took over their father's auto repair business, they wanted to make sure they made a name for themselves.

Philanthropy and community outreach can be as profitable as it is rewarding

Inspire customer retention by giving back and serving your community members like one of your own.

4 keys to getting customers to recommend your business to friends and family

Win the customer over immediately with a thoughtful check-in area.   

Digital Vehicle Inspections protect your shop from litigation

 Processes like vehicle walkarounds help elevate the customer experience.