Numbers: Tech Tenure

One of the best indicators of a healthy business is the length of time your team members have had within the shop. The 2025 Ratchet+Wrench Industry Survey Report shows that most operations are not only dedicated to their customers, but also to their employees, as 65% report that their technicians have been with them for 5 years or more. Here’s a look at longevity in shops and a reminder that investing in your technicians is a sure-fire way to bridge the knowledge gap between incoming employees and seasoned veterans.  

Less than one year    3% 
1-2 years                    7%
3-4 years                   25% 
5 years or more         65%