Find Your Ideal Customer July 1, 2020 Tess Collins No Comments A guide to targeting, acquiring and retaining your ideal customer.Read More
Sponsored By Mail Shark Looking for your Next Marketing Partner? June 1, 2020 Advertiser Content No Comments Why not hire the last one you'll ever need?Read More
Sponsored By BOLT ON TECHNOLOGY Harness Bolt On Technology Regardless of CMS June 1, 2020 Advertiser Content No Comments NextGear allows any shop or technician to access BOLT ON’s suite of mobile repair solutionsRead More
Sponsored By HoodHub The Future of Data-Driven Auto Care June 1, 2020 Advertiser Content No Comments HoodHub enables real-time remote diagnostics so auto shops can see every issue as it happensRead More
Sponsored By Tekmetric Are Your Auto Repair Partnerships a Two-Way Street? June 1, 2020 Advertiser Content No Comments How to determine the value of partnership programsRead More
Sponsored By AutoZone Ensure Maximum Return for your Shop May 1, 2020 Advertiser Content No Comments Drive efficiency and profitability by combining leading OE-quality parts with the industry’s premier OEM repair information and softwareRead More
Sponsored By Mitchell 1 Hi-Tech Tools Make the Shop May 1, 2020 Advertiser Content No Comments From boat racing to auto repair, Randy Waitman knows that tech is kingRead More
Sponsored By Shop-Ware Repair Life at the Cutting Edge May 1, 2020 Advertiser Content No Comments Shop-Ware enables Autowerkes Maine to stay on top of tech, tools, parts and moreRead More
Sponsored By AutoZone Industry-Leading Solutions for Cutting-Edge Shops May 1, 2020 Advertiser Content No Comments Ensure fast, accurate and more profitable repairs with ALLDATA and AutoZonePro.comRead More
Sponsored By Automotive Training Institute Follow Up to Gain More Customers in your Area April 1, 2020 Advertiser Content No Comments These simple solutions from ATI will bolster your bottom lineRead More
Reputation for Retention March 9, 2020 No Comments Through clear communication and customer appreciation, this manager has achieved high customer retentionRead More
Treat Them Like Family January 22, 2020 Hanna Bubser One Comment Inspire customer retention by giving back and serving your community members like one of your own.Read More
Win the Referral January 21, 2020 Tess Collins No Comments 4 keys to getting customers to recommend your business to friends and familyRead More
Launching a Vehicle Pick-Up Service November 21, 2019 Abby Patterson 2 Comments Key considerations for offering a pick-up service for your customers. Read More
Sponsored By Shopmonkey 5 Reasons Why You Should Be Texting Your Customers November 1, 2019 Advertiser Content No Comments The data is clear—mobile solutions create faster, simpler and more effective appointments, approvals and communication with your customersRead More
5 Strategies for Selling to New Customers October 31, 2019 Nora Johnson 2 Comments How two shop owners have been able to achieve high repair orders through building relationships with first-time customers.Read More
Determining Your Labor Rate October 25, 2019 Abby Patterson No Comments Two shop owners discuss how they found their ideal labor rate—without cutting costs.Read More
Small Victories September 27, 2019 Joe Marconi No Comments Price vs. value can be a constant battle with customersRead More
Tips to Identify Your Ideal Market September 27, 2019 Abby Patterson One Comment Marketing experts in and out of the industry share tips on how to find your ideal target market and brand your company in the process.Read More
The Delayed Maintenance Dilemma September 6, 2019 Abby Patterson One Comment Why consumers are holding off on maintaining their vehicles, and how auto repair shops can push them in the right direction.Read More
An Ever-Changing Market September 5, 2019 Abby Patterson No Comments Jim Lang, CEO and founder of Lang Aftermarket, shares how foreign nameplates will impact the market and how repair shops need to re-evaluate their work mix to stay relevant.Read More
Sponsored By Mail Shark Reach More Customers with Direct Mail August 30, 2019 Advertiser Content No Comments Leverage the Power of the USPS with Mail Shark. Read More
Create a Genuine Customer Connection August 1, 2019 Nora Johnson No Comments A customer service expert shares her tips on connecting with customers—without coming across as phony.Read More
How to Hire the Perfect CSR July 15, 2019 Nora Johnson No Comments Shop owner Gerry Frank shares how to find, hire and evaluate a customer service representative, as well as why you should invest in one.Read More
Your Shop’s Net Profit Issues April 29, 2019 Kiley Wellendorf No Comments Learn from a shop owner and coach on four issues ruining your net profit.Read More
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