Key considerations for offering a pick-up service for your customers.

How two shop owners have been able to achieve high repair orders through building relationships with first-time customers.

Marketing experts in and out of the industry share tips on how to find your ideal target market and brand your company in the process.

Why consumers are holding off on maintaining their vehicles, and how auto repair shops can push them in the right direction.

Jim Lang, CEO and founder of Lang Aftermarket, shares how foreign nameplates will impact the market and how repair shops need to re-evaluate their work mix to stay relevant.

Shop owner Gerry Frank shares how to find, hire and evaluate a customer service representative, as well as why you should invest in one.

How to Make Sure Every Phone Call Results in an Appointment.