Selling to a customer never comes off well. Establish trust by finding ways to share valuable information and the work will come.

Think about customer convenience when making investments in your shop. Most would rather send a text than make a phone call, so investing in a landline that receives text messages could be worth your while.

As Driven Brands expands its empire and continues to add companies, the company is increasing its focus on fleet work as well. The head of fleet solutions for Driven Brands spoke with Ratchet+Wrench about how the company is aiming to become a one-stop operation for all auto care needs.

Mitchell 1 allows its users to manage their shops on every level—from macro to micro

A recent survey reveals the majority of consumers do not trust auto repair shops—a best-selling author shares his tips for turning that image around.