By setting clear expectations, Zappos has created a strong culture and established itself as a top customer service provider. Here's how those ideas can be applied in an independent repair shop.
In efforts to attack the technician shortage that’s on the rise, S/P2 Careers formed a connection between students creating resumes for the automotive industry and businesses looking to hire.
From energy-efficient processes to proper training to inbound marketing, Brian England has continually added environmentally friendly features to his shop. Here’s how you can build a green image at your shop.
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