<a href="/publications/1-ratchet-wrench" class="current-issue-dropdown__title-link">Current Issue

A work-life balance coach gives tips on managing stress as a business owner.

Overcoming an Adverse Situation

December 23, 2019

How one shop owner turned a bad situation into a positive impact on his shop.

The Value of Adding a Director of Training

December 1, 2019

The Pridemore Brothers of Pride Auto Care go over why adding a director of training to their operation was well worth it.

Raising the Bar

November 27, 2019

Shop owner Rachel Spencer elaborates taking on many roles to grow her and her husband’s Texas shop.

3 Issues That Drive Your Employees Away

November 15, 2019

Learn about why your employees are leaving and what you can do to keep them around.

Culture Components

November 1, 2019

Abby Patterson and Nora Johnson

Four shop owners share the strategies they put into place in order to guarantee a nurturing and strong shop culture.

Stay Connected

November 1, 2019

Advertiser Content

Power your shop with real-time communication, and energize your team and your customers with Kukui Connect.

A Love of Repairs

October 29, 2019

Tess Collins

This shop owner has turned a passion for fixing vehicles into a successful business venture

2019 All-Star Manager: Ben Lesueur

September 4, 2019

At just 23 years old, Lesueur runs the show at Oxford Automotive, creating a healthy culture from a millennial’s perspective.

Motivating Yourself and Your Staff for Success

August 14, 2019

Nora Johnson

The best ways to find motivation within yourself in order to successfully inspire and celebrate your staff.

Build a Sturdy Multi-Location Business Model

July 29, 2019

A shop owner from Idaho shares how his shop strives to stand out.

Invest in Your Team

July 29, 2019

Rissy Sutherland

Build a culture every employee would describe as ‘fun’

12 Keys to Better One-on-One Meetings

July 15, 2019

Mike Bennett

2 Comments

One of the best tools to create active engagement and strong communication is through regular and routine employee one-on-ones.

Build Culture

July 5, 2019

Tess Collins

A workplace culture architect shares where you should start to define and build your culture.

Creating a Mentee Checklist

June 25, 2019

It’s critical to have steps in place for your mentee to follow in the shop.

Boost Sales Through Communication

June 24, 2019

Nora Johnson

How to aid in multiplying profit as a service manager.

Create a Welcoming Vibe

June 10, 2019

A shop owner from Colorado shares how his staff focuses on positivity with customers.

Create a Business Your Staff Loves

May 31, 2019

Let your principles shine in your shop.

Provide Growth Opportunities for the Industry

May 20, 2019

A shop owner from Arizona discusses how she works to welcome more technicians into the industry.

The Rules for Turning Service Advisors into Superstars

May 13, 2019

Bob Cooper

From job expectations to incentive programs, Bob Cooper lists his rules for making successful service advisors.

Take a Moment for Yourself

May 7, 2019

A wellness expert shares tips on how to deal with stress head-on at your business.

Create a Winning Culture

April 24, 2019

Tess Collins

By setting clear expectations, Zappos has created a strong culture and established itself as a top customer service provider. Here's how those ideas can be applied in an independent repair shop.

Make Your Voice Heard

April 5, 2019

As a leader, recognizing employees efforts can create positive change.

Expand Your Staff’s Knowledge Through Training

April 5, 2019

A shop owner from Pennsylvania discusses how internal training helps create successful employees.

Create the Business You Want

March 28, 2019