Getting customers into a shop doesn’t always have to be for car repair. Here's how service writer Mandi Selman effectively leads the car care classes her shop hosts.
Patrick Leddin, a professor for the managerial studies program at Vanderbilt and a senior consultant for FranklinCovey, bases his seminars and classes around four main tenets of what makes for a great leader. Here's a brief breakdown.
With the exception of a few outliers, the affiliated shops will outperform non-affiliated shops every time because of their willingness to share critical information unselfishly, writes Mitch Schneider.
The two leadership experts in this article have mapped out a program that, from beginning to end, provides a blueprint for anyone looking to become a more effective leader. In fact, Ratchet+Wrench can back it up with data culled from the 2018 Ratchet+Wrench Industry Survey.
With an operation inspired by family values, AutoZone strives to be a company where its customers—people who take care of cars—come first and where exceptional performance is a daily goal.
From energy-efficient processes to proper training to inbound marketing, Brian England has continually added environmentally friendly features to his shop. Here’s how you can build a green image at your shop.
Everything—from the front entrance to one-on-one interactions with customers—will impact the way that the industry is viewed. Make sure you do your part to make that image a positive one.
Every business owner has a defining moment—or, rather, needs one. Ratchet+Wrench strung together three separate stories featuring shop owners that displayed the perseverance to overcome the odds and take their repair shops to the next level.
Making tough decision is necessary when you're a leader. Figure out what you need out of your staff and then make necessary adjustments to create your ideal team.
Bill Jaap, owner of Good Carma Auto Repair and Good Carma Coffee, focuses on customer service and cleanliness to meet customers' needs and to keep staff happy.
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