With the coronavirus pandemic underway, many shop owners are wondering how to keep business afloat. While some of us have the luxury of working from home (like all of us at Ratchet+Wrench), shop owners don't have that choice. So, how can shop owners get through this difficult time and keep business going?

President and shop owner, Jimmy Alauria of 3A Automotive Service, and one of this year's Ratchet+Wrench Management Conference speakers, talks with our staff writer, Abby Patterson, on how shops can stay proactive.

Philanthropy and community outreach can be as profitable as it is rewarding

One leadership style rarely fits all 

Build a culture every employee would describe as ‘fun’

A workplace culture architect shares where you should start to define and build your culture.