Strategy+Planning

ARTICLES

The ROI Guide

Whether you’re investing in training, tools or marketing campaigns, you can trace the ROI on any business expense. You just need a lateral system in place that tracks both your relationship with customers and the performance of your employees—here’s how you can do just that.
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How to Lead an Effective Meeting

As the owner of C&H Foreign Auto Repair, Scott Cushman has made morning meetings an important component of motivating his staff and driving improved KPIs over the past three years. A bad meeting, however, can derail everything. Here is your guide to hosting an effective meeting.
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Optimize Workflow in Your Shop

No two shops are the same. From the employees to the equipment to the space constraints, managing workflow is a balancing act. But with enough foresight and strategization, you can maximize throughput with any space. Here is your guide to doing just that.
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How They Did It

Every business owner has a defining moment—or, rather, needs one. Ratchet+Wrench strung together three separate stories featuring shop owners that displayed the perseverance to overcome the odds and take their repair shops to the next level.


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