Mitch Schneider says there are four "D words" you must always keep in mind as a leader: desire, discipline, determination and drive. Here are tips for practicing them daily in your shop.

Despite working long hours and staying up-to-date on the community, take time to work towards your personal goals. Time spent working hard will further your career.

If you want something, go for it. Take every opportunity that is presented to you. Live it. By doing that, you’ll be on the right track toward achieving your goals.

A virtual shop tour of Honest Accurate Auto Service.

An extra few hours of planning per week or remembering a personal detail about a customer are just a few ways to take your service from good to great.

A virtual shop tour of Casey's Automotive, a community hangout spot.

One Midas group has mastered the process of promptly getting new shops rooted within their communities

Three shop operators who built their businesses on giving back

Understanding your role and looking for ways to continually improve are key.