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Mitch Schneider highlights some lessons learned during a road trip mishap.

How to Lead a Car Care Clinic

September 24, 2018

Getting customers into a shop doesn’t always have to be for car repair. Here's how service writer Mandi Selman effectively leads the car care classes her shop hosts.

The 2018 Ratchet+Wrench All-Star Awards: Tammy Tecklenburg

September 6, 2018

Finding direct female role models proved difficult—impossible, even, for Tammy Tecklenburg as she advanced through her career. Now the president of Women in Auto Care, Tecklenburg makes it a mission to mentor other women throughout the industry.

The 2018 Ratchet+Wrench All-Star Awards: Melissa Brunson

September 5, 2018

Travis Bean

As someone who has played virtually every role at Adams Autoworx, Melissa Brunson is now bringing everyone to her level as general manager. The results speak for themselves, with annual revenue up $1 million and ARO up $100 over one year ago.

Spark Plug Industry Outlook

September 4, 2018

Rich Fleming, GM of the Fram Group, discusses the outlook of the spark plug industry, as well as Autolite’s place in the highly competitive spark plug industry

The 2018 Ratchet+Wrench All-Star Awards: Judi Haglin

September 4, 2018

One Comment

Implementation, and simply getting things done, has been the theme of Judi Haglin's success as an owner, consultant and ambassador for the industry.

The 2018 Ratchet+Wrench All-Star Awards: Gina Stammers

September 1, 2018

Travis Bean

Obsessed with thoroughness and organization, Gina Stammers didn't just overhaul finances and human resources at A Master Mechanic—she allowed owner Shari Pheasant to regain control of her business.

The 2018 Ratchet+Wrench All-Star Awards

September 1, 2018

Talent. Determination. Goodwill. Passion. These are the attributes that define the industry’s finest—and they’re what we look to honor each year with our annual Ratchet+Wrench All-Star Awards. Here are five unique, innovative professionals pushing the automotive repair industry forward.

The 2018 Ratchet+Wrench All-Star Awards: Joseph Hearn

September 1, 2018

Travis Bean

Founder of the Technician Improvement Forum at AutoStream Car Care, Joseph Hearn is not only pushing himself, but pushing every fellow technician at his five-shop MSO to up productivity and efficiency

Shop View: A Master Mechanic

August 27, 2018

Take a virtual tour of A Master Mechanic, which completely rebranded its building from a night club.

How I Work: Rob Choisser

August 16, 2018

For Rob Choisser, taking a step back from the toolbox and focusing on ways to improve the business has led to a number of improvements at his auto repair shop. Here's a look at how he manages his operation.

A Look Inside AutoZone's Culture

July 24, 2018

With an operation inspired by family values, AutoZone strives to be a company where its customers—people who take care of cars—come first and where exceptional performance is a daily goal.

AutoZone Heritage Timeline

July 24, 2018

The Return: Snap-On Hand-Held 5 Gas Analyzer Kit with Printer

July 23, 2018

A Colorado shop owner reviews an emissions and gas analysis kit.

Making Customers Feel Comfortable in the Shop

July 16, 2018

Making sure customers are comfortable at the repair shop can leave a lasting impression. Here's how one shop owner has bred a culture that keeps that in mind.

World Class Technicians: Kenneth Bridges

June 25, 2018

Ratchet+Wrench continues its weekly series looking at 2018’s World Class Technician recipients, including a brief bio of their career, and their thoughts on the industry. The newest profile is on Kenneth Bridges, market manager for Ellsworth VIP Tires and Service for the past seven years.

A Customer-Focused Business Model

June 19, 2018

From the front lobby to the computer screen, Brandon Johnson is shaping his entire business model at Eagle Tire Pros around the customer experience. He provides a snapshot of his typical day at the shop.

Shop View: Juke Auto

June 7, 2018

Without a wall between the lobby and shop, technicians at Juke Auto can see what the service advisors are doing and easily communicate with them. Take a virtual tour of this innovative shop.

The Four D's of Leadership

May 29, 2018

Mitch Schneider

Mitch Schneider says there are four "D words" you must always keep in mind as a leader: desire, discipline, determination and drive. Here are tips for practicing them daily in your shop.

Market Your Mentality

May 17, 2018

Constant networking with customers and other local organizations has helped Dena Ganje create some major buzz around her shop.

Multitask to Effectively Time Manage

May 14, 2018

Melissa Steinken

Despite working long hours and staying up-to-date on the community, take time to work towards your personal goals. Time spent working hard will further your career.

A Jumpstart on Life

April 2, 2018

Tess Collins

If you want something, go for it. Take every opportunity that is presented to you. Live it. By doing that, you’ll be on the right track toward achieving your goals.

Shop View: Honest Accurate Auto Service

April 1, 2018

Melissa Steinken

A virtual shop tour of Honest Accurate Auto Service.

Adapt Your Approach

March 7, 2018

Tess Collins

An extra few hours of planning per week or remembering a personal detail about a customer are just a few ways to take your service from good to great.

Shop View: Casey’s Automotive

March 1, 2018

Melissa Steinken