What do consumers really think of your business? Ratchet+Wrench is taking an in-depth look at the repair shop customer experience with this new series of data-driven articles, podcasts, videos, and more.
The same year that Kodak was valued at $31 billion, it also filed for bankruptcy. How will you keep new technology from making your business obsolete?
Greg Bunch, owner of Aspen Auto Care, explains why a poor customer experience is a much more significant threat to business than electric or self-driving vehicles.
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