A leader's vision is a driving force behind the organization but it means nothing when the team isn't motivated by it or aligned with it.

What legendary NFL owner Al Davis can teach shop owners about workplace diversity.

While the automotive aftermarket industry is predominantly male, women have played a vital role in changing the face of the industry from aesthetics and service to processes and leadership.

Your best auto technician or service writer may have one foot out the door and not for the reasons you think. Find out what's swaying them and learn how to retain them.

In this month's column, Greg Bunch challenges repair shop owners to use their resources to make the world better for those around them.

Columnist Bruce J. Howes reflects on succession planning and shares 11 leadership key thoughts that govern the culture of his shop.

Here are 15 phrases service advisors can use to wipe out auto repair stress for customers, and to put a smile on their faces instead.

Amid student loan forgiveness, we should magnify trade education and opportunities.

Aaron Stokes explains why hiring a rookie auto technician with a good head on their shoulders may be better than an experienced hire.

If you want to reach your employees, take a trip out of the office and let them get to know who you are.

Inspections are for the benefit of the customer, not the shop, says columnist Victor Broski. Learning to perform them with the customer in mind creates a win-win for all.

This year’s All-Star winner and runners-up have one thing in common: They’re driven by determination.

Busyness can leave you with little room in your schedule for the ebbs and flows of life or time for yourself and others. Learn to add margin into your schedule for a more fulfilling life in and outside of work.

Before you build structure and rules within your shop, first make sure it's necessary and will achieve the desired outcome. 

As the auto care industry evolves, it may be time to examine some of the definitions used to describe auto technicians, starting with master technicians.

Ratchet+Wrench editor Chris Jones reflects on the strength and resiliency of the businesses he saw growing up in rural Virginia and how the "off the beaten path economy" always finds a way. 

According to columnist Aaron Stokes, this fall will be the time for shop owners to reel in new talent from other industries and build rock-solid teams for the long haul, starting with those already on the roster. 

In this month's column, Victor Broski reminds service advisors that the job is about educating customers, not selling them service. He reminds advisors that the position is built on trust, not coercion.

Is raising your prices as simple as making a decision to do so, or are there other variables you need to consider? Ratchet+Wrench columnist Joe Marconi explores this issue and gives his thoughts on how and when to increase your rates.

Is it possible to achieve a good sense of work-life balance? Ratchet+Wrench columnist Mike Bennett explores this popular holy grail of lifestyles and why an asymmetrical approach to balance may be in your best interest.

For shop owners, having a dream for your business is only one part of the success equation. Teaching your team members how to have dreams for themselves within your business is the other. Ratchet+Wrench columnist Bruce Howes explains.

Trust is one of the hallmarks of competent leadership. If you're a shop owner, learning to let go and to trust your team with the jobs you hired them to do will get your business further faster. 

For the past 10 years, Ratchet+Wrench has been the voice of the shop owner, providing insight, strategy, tips, and guidance to help shops grow and thrive in the exciting and ever-changing auto industry. 

Ratchet+Wrench columnist Aaron Stokes looks back on the magazine's industry influence over the past decade, why it's a must-read, and what attracted him to the publication.

A decade since its launch, R+W continues to help shop owners in an ever-changing industry.