What do consumers really think of your business? Ratchet+Wrench is taking an in-depth look at the repair shop customer experience with this new series of data-driven articles, podcasts, videos, and more.
The same year that Kodak was valued at $31 billion, it also filed for bankruptcy. How will you keep new technology from making your business obsolete?
Greg Bunch, owner of Aspen Auto Care, explains why a poor customer experience is a much more significant threat to business than electric or self-driving vehicles.
Dealing with a lousy employee often leaves one clear-cut solution. But what do you do with someone who isn’t bad enough to fire, but isn’t great? Ryan Clo of Dubwerx explains.
The right shop investment is just as much about timing as it is about what you buy. Shop Fix Academy's Aaron Stokes explains the strategy behind making a solid equipment investment.
Every shop has service bays, point-of-sale systems, and employees. Greg Bunch outlines the true assets that can pave the way for explosive growth in the years ahead.
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